Orbi WiFi 7 RBE973
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DOCSIS Modem Firmware Contact

Veloc8879
Initiate

DOCSIS Modem Firmware Contact

We're small, municipal ISP. As of this time we have not had a contact with Netgear to obtain firmware for our limited number of customer owned Netgear modems. Currently in the industry there's a concern due to an expiring security certificate that requires upgrading firmware on current models. 

 

Can anybody point me in the right direction with who to speak with to obtain modem firmware?

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plemans
Guru

Re: DOCSIS Modem Firmware Contact

Message 3 of 6

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FURRYe38
Guru

Re: DOCSIS Modem Firmware Contact

I would make contact with a NG moderator and hopefully they can help you get in contact with whom you can discuss this for ISP services.

@Christian_R 

Message 2 of 6
plemans
Guru

Re: DOCSIS Modem Firmware Contact

try using this form. 

Cable MSO (netgear.com)

Message 3 of 6
Veloc8879
Initiate

Re: DOCSIS Modem Firmware Contact

thank you very much!

Message 4 of 6
FURRYe38
Guru

Re: DOCSIS Modem Firmware Contact

Good Luck. 

Message 5 of 6
Christian_R
NETGEAR Employee Retired

Re: DOCSIS Modem Firmware Contact

Hello Velco8879,

 

Welcome to the community! I have responded to your private message. 

 

Thanks @plemans & @FURRYe38 

 

Regards,

Christian 

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