HDD shows in C3700 Network map but not available for backup

[Zuke]

I have my Netgear C3700 connected to a Toshiba model DWC130 3TB HDD. The HDD shows up in the Netgear genie network map. In ReadyShare Vault app, it shows no backup drive available. I cannot find any guidance on how to resolve this. 

[JennC]

Hello Zuke,

Thanks for contributing and welcome to the community!

Unfortunately, you have posted in a wrong board, I will be moving your post to Home Networking > Cable Modems board to get community members and moderators in that board read your issue.

Regards,

[Zuke]

I am really disappointed that a Netgear employee read my post, and didn't offer any suggestion on how to fix my problem. The minimal documents I have don't say anthing about this situtation. Isn't there any additional documentation that you could offer on Readyshare?

[DarrenM]

Hello Zuke

Unfortunately your C3700 is not supported for ready share vault 

1. Supports below NTGR router model: WNDR4700, WNDR4720, R6200v2, R6300v2, R6250, AC1450, WNR3500Lv2, R7000.

http://kb.netgear.com/app/answers/detail/a_id/24214/related/1

DarrenM