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Having trouble connecting Ring device
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Having trouble connecting Ring device
For the life of me I cannot get my Ring device to connect to my gateway. This device was able to connect to a different router (xfinity) at some else's house. I've tried setting up a DHCP reservation with no luck. I've run out of ideas and don't know what else to do. Anyone else have this problem or can offer me a solution?
Thanks!
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Re: Having trouble connecting Ring device
Which ring device?
during setup? What errors do you get?
do you have your phone/tablet connected to the 2.4ghz during setup?
Did you contact ring for help setting up their device?
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Re: Having trouble connecting Ring device
Thanks for your reply. Its the first generation video doorbell. The errors I get are pretty much that ring cannot connect to the network. I am trying to connect to the 2.4 newtwork, the same one that our phones are connected to. I tried to contact ring but i am out of the window for free customer service and Amazon help was worthless. It has to be the router since i got it to connect on an xfinity gateway no problem. I don't know what else to try.
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Re: Having trouble connecting Ring device
Any special characters in the ssid or password? if so, remove any special characters/spaces
Have you tried a different dns provider like googles. at 8.8.8.8 or 8.8.4.4
or cloudfare at 1.1.1.1
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Re: Having trouble connecting Ring device
No special characters. Havent tried a different dns provider yet
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