Orbi WiFi 7 RBE973
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How to warranty without support contract

rdasketes
Aspirant

How to warranty without support contract

I've spent THOUSANDS of dollars on a NetGear mesh network.
My CM2000 just started going bananas, all lights flashing. Tried resetting it. Tried power cycling it. Don't know why it happened.

I have been all over the website trying to submit a claim. This is affecting my ability to work as I work from home and I am in dire need of a new modem.

How the heck can I submit a claim? I'm going to be really upset if I spent all this money and then it's just unable to be replaced.

It is under warranty until 2023.
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FURRYe38
Guru

Re: How to warranty without support contract

 

Log in to your NG profile account here and submit a ticket:

https://www.netgear.com/support/#

 

Also:

https://my.netgear.com/support/contact.aspx

 

Are you able to log in to the modems web page? If so, Please post a copy and paste of the modems connection status page.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 
What is the brand and model of the host wifi router connected to the modem?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

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