I’m experiencing the same thing with my CAX30

[Tnguyen93]

I’m experiencing the same thing with my CA30 bought a year ago. It won’t even boardcast wifi can’t see wifi in any device, tried ethernet cable from modem to pc but it won’t work. Tested with old modem wifi + ethernet cable work fine. Just completely dead modem now.

[Tnguyen93]

Ethernet port is dead, can’t login to modem how can I downgrade the firmware

[FURRYe38]

All ports dead? Try other ports and swap LAN cables. 

Try a factory reset and setup from scratch. 

Do you have wifi connection with the modem? You can send the FW update over wifi if you can connect that way.

[Tnguyen93]

No wifi all port dead, no way to get access to the modem

[FURRYe38]

You'll need to contact NG support and ask for an RMA.

I'd contact the forum moderator on this for there help. 

@DarrenM 

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@Tnguyen93 wrote:
No wifi all port dead, no way to get access to the modem

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