Orbi WiFi 7 RBE973
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Re: Intermittent internet connection, model c7000v2

RouterC7000v2
Aspirant

Intermittent internet connection, model c7000v2

Internet connection drops for 5-50 seconds every now and then, Xfinity suggested checking wifi channel and reconfiguring the modem. Even though the modern is in warranty Netgear is refusing to help as the support warranty is only for 90 days. The problem was there from day 1, it took time to realize that the problem might be with the brand new router. How to resolve the issue?

 

Message 1 of 6
plemans
Guru

Re: Intermittent internet connection, model c7000v2

does the issue happen with wired and wireless device? 

Only wireless devices? 

Message 2 of 6
footbal9584
Aspirant

Re: Intermittent internet connection, model c7000v2

I am having this EXACT same problem and it's not related to the WiFi Router. I switched back to my old ARRIS modem and it is working perfectly fine.

 

Power levels on all channels ranged from 1-3 dB, no errors in the logs.

 

My plan is to get another one to test with and if I am having the same problem to try a different brand.

Model: CM700|High Speed Cable Modem—DOCSIS 3.0
Message 3 of 6
RouterC7000v2
Aspirant

Re: Intermittent internet connection, model c7000v2

Both, with wired and wireless.

 

Message 4 of 6
plemans
Guru

Re: Intermittent internet connection, model c7000v2

@RouterC7000v2 

do you have a screen snip of the cable connections page and the event logs?

Message 5 of 6
RouterC7000v2
Aspirant

Re: Intermittent internet connection, model c7000v2

No, I have no idea how to generate these. 

Update: I changed the channel to 10 from Auto (which was on 11) and it seems fine so far, but I need to monitor for the entire day or two to see if it really resolved the issue.

 

Message 6 of 6
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