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Model C3700v2 Slow Download/Upload speeds

Ernien54
Aspirant

Model C3700v2 Slow Download/Upload speeds

Xfinity checked their end and now suggested for Netgear to send a "Hit"? to the router.

They ran tests on their end and made improvents on their end. No improvment from the router.

Router has been reset several times with no change

Download speed - 33.1 Mbps

Upload Speed - 12.5 Mbps

Latency - 49 ms

Protocol - IPV4

Can't find a netgear support nop. to call

Message 1 of 4
plemans
Guru

Re: Model C3700v2 Slow Download/Upload speeds

Are those speeds wired? 

wireless? 

over 2.4ghz or 5ghz?

What device are you using to test speeds with? 

And what website?

Message 2 of 4
Ernien54
Aspirant

Re: Model C3700v2 Slow Download/Upload speeds

The speeds are wireless using the Xfinity Speed test on my MacBook

it is over 5G

Message 3 of 4
plemans
Guru

Re: Model C3700v2 Slow Download/Upload speeds

what speeds do you get hardwired? 

do you have a screen snip of the cable connections page (shows upstream/downstream power levels of the modem) and the event logs? 

that lets us check the signal

Message 4 of 4
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