NETGEAR Genie doesn't open properly C6900

[sanshin]

When I tried to open the NETGEAR Genie app on my Win10 PC, I got the splash screen but then nothing happened. I opened Task manager and Genie doesn't even show as running. I repeated this several times before reinstalling the program--no difference. The splash screen shows for 10 seconds then nothing. The websites don't work either (even after I cleared out my internet cache).

After looking through the NETGEAR site, I downloaded the Nighthawk app. The app doesn't support my router C6900/AC1900.

How can I access my router?

[michaelkenward]

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@sanshin wrote:

When I tried to open the NETGEAR Genie app on my Win10 PC...

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You refer to the genie. This could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?

If this is the Windows program, which version?

2.4.64 is he latest that I have found.

Netgear is trying to kill it by neglect. But it still works fine in Windows 10 and 11.

genie | Product | Support | NETGEAR

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How can I access my router?

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