Netgear AC1750 router with Arris TM3402A modem no wifi internet

[Fuzzee]

Just installed Cox internet. Using Netgear AC1750 router with Cox provided Arris modem model TM3402A. After everything loads up, router internet led blinking green. Try to connect & get "No Internet" msg. Have rebooted multiple times. WiFi enabled. If I reboot and use ethernet cable connection to router get same results. However, if I reboot and connect with ethernet cable directly to Arris modem, connection is good. Any help will be greatly appreciated.

[Fuzzee · Accepted solution]

Cox rep fixed problem. Modem was replaced and new passwords were required.

[FURRYe38]

Please post about this here for your model router:
https://community.netgear.com/t5/General-WiFi-Routers-Non/bd-p/home-wifi-routers-general

Good Luck. 

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@Fuzzee wrote:

Just installed Cox internet. Using Netgear AC1750 router with Cox provided Arris modem model TM3402A. After everything loads up, router internet led blinking green. Try to connect & get "No Internet" msg. Have rebooted multiple times. WiFi enabled. If I reboot and use ethernet cable connection to router get same results. However, if I reboot and connect with ethernet cable directly to Arris modem, connection is good. Any help will be greatly appreciated.

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[Fuzzee · Accepted solution]

Cox rep fixed problem. Modem was replaced and new passwords were required.

[FURRYe38]

Thanks for letting us know. Glad the new modem is working. 

Enjoy.