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Nighthawk CAX30 AX2700 Drops network connection randomly
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Re: Nighthawk CAX30 AX2700 Drops network connection randomly
it is COMPLETELY ridiculous... for $250 modem, it should have more than 24 hours uptime.
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Re: Nighthawk CAX30 AX2700 Drops network connection randomly
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Re: Nighthawk CAX30 AX2700 Drops network connection randomly
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
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Re: Nighthawk CAX30 AX2700 Drops network connection randomly
I would return it to Costco as soon as possible. The warranty is usually only 90 days for these types of items, but you should check with them...
Unfortunately, before I realized it was the router itself (our Spectrum had been having outages and I was rarely home until the Christmas holidays), my 90 day return window closed. Sigh...
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Re: Nighthawk CAX30 AX2700 Drops network connection randomly
I've got great news!!! I got mine working!
Yeah, I brought it back to Costco and bought a Motorola MG8702 from Amazon. It was delivered overnight, so I never lost any uptime except for installation and provisioning.
The Nighthawk CAX30 is NOT - repeat NOT on the 90 window. If you have one, return it to Costco for a full refund. I brought mine in - no original packaging or anything. Just the modem and power adapter. No questions asked - full refund.
Don't suffer any longer. DUMP THE CAX30
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Re: Nighthawk CAX30 AX2700 Drops network connection randomly
So you actually didn't get your CAX30 working. You returned it and bought a different branded modem.
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Re: Nighthawk CAX30 AX2700 Drops network connection randomly
Can you give feed back o nthe following?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
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Re: Nighthawk CAX30 AX2700 Drops network connection randomly
@FURRYe38 wrote:So you actually didn't get your CAX30 working. You returned it and bought a different branded modem.
Correct. After a half dozen visits from Comcast and inexorable changes of channels and configurations, and hours of time on the phone with Netgear tech support, dumping it for something else was the only solution.
The CAX30 isnt listed in the model drop down (above). It is a COSTCO only brand and Netgear missed the mark.
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Re: Nighthawk CAX30 AX2700 Drops network connection randomly
Good Luck.
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Re: Nighthawk CAX30 AX2700 Drops network connection randomly
I have done all that and still there are issues. Whether I am 3 feet away from the modem router (same room) or 30 or 40 feet away (another room) the connection always show clear, connected, very good strength, etc. BUT IT'S NOT WORKING!! So: REBOOT, WAIT at least TWO minutes, power back on, etc etc etc. ad nauseum.
I'm just going to limp along, until I can save enough to buy another DIFFERENT BRAND
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Re: Nighthawk CAX30 AX2700 Drops network connection randomly
@AnnoyedCAX30Uzr wrote:I have done all that and still there are issues. Whether I am 3 feet away from the modem router (same room) or 30 or 40 feet away (another room) the connection always show clear, connected, very good strength, etc. BUT IT'S NOT WORKING!! So: REBOOT, WAIT at least TWO minutes, power back on, etc etc etc. ad nauseum.
I'm just going to limp along, until I can save enough to buy another DIFFERENT BRAND
I'm telling you... order one from Amazon - mine was on my doorstep at 5AM the day after I ordered it. The MotorolaMG8702 I bought hasn't had a problem since I installed it.
Return the one you bought to Costco - Check your receipt - if it is a 90-day thing, it will say so at the bottom (per the Costco front desk). I didn't even have a box and they took mine back. The new Motorola was just a few dollars more.
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Re: Nighthawk CAX30 AX2700 Drops network connection randomly
So if we can't get feedback to the questions presented, you'll need to contact NG support and have them help you out:
https://my.netgear.com/support/contact.aspx
Or return the modem and find something else.
Good Luck.
@AnnoyedCAX30Uzr wrote:
I have done all that and still there are issues. Whether I am 3 feet away from the modem router (same room) or 30 or 40 feet away (another room) the connection always show clear, connected, very good strength, etc. BUT IT'S NOT WORKING!! So: REBOOT, WAIT at least TWO minutes, power back on, etc etc etc. ad nauseum.
I'm just going to limp along, until I can save enough to buy another DIFFERENT BRAND
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