Orbi WiFi 7 RBE973
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Nighthawk CAX30 reverts to default network name and password

kjculbertson
Aspirant

Nighthawk CAX30 reverts to default network name and password

When our power comes back on after being out, I find that my Nighthawk CAX30 reverts back to the default network name and password.  We have cameras on the network that we count on when gone and if this happens we are out of business until we can return home.  What causes this and how can it be avoided?

 

 

Message 1 of 6
FURRYe38
Guru

Re: Nighthawk CAX30 reverts to default network name and password

What Firmware version is currently loaded?

Message 2 of 6
kjculbertson
Aspirant

Re: Nighthawk CAX30 reverts to default network name and password

App Version 2.26.0.2884

Firmware Version   v1.4.11.2

Message 3 of 6
FURRYe38
Guru

Re: Nighthawk CAX30 reverts to default network name and password

How was the system updated? Auto update or did you manually apply FW with a wired PC and web browser? 


@kjculbertson wrote:

App Version 2.26.0.2884

Firmware Version   v1.4.11.2


 

Message 4 of 6
kjculbertson
Aspirant

Re: Nighthawk CAX30 reverts to default network name and password

Auto update

Message 5 of 6
FURRYe38
Guru

Re: Nighthawk CAX30 reverts to default network name and password

I would try this, manually download the v.2 FW file for the CAX30 and manually apply it with a wired PC and web browser:

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

 

Once it's processed the file and is back to ready, Factory reset the modem and setup from scratch:

https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-router

 

Once it's setup from scratch. Once setup, save off a back up configuration to file:

https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...

 

Message 6 of 6
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