No voice connectivity

[georgewade]

As  a result of recent heavy rains, our neighborhood went through a few days of service interupptions. When service (Xfinity) was restored, TV, internet and wi-fi were all back to normal. Bu the voice indicator on the modem is flickering and I have no voice connection. Was the modem somehow damaged, or does the issue lie with Xfinity?

[FURRYe38 · Accepted solution]

Ya, I would have them check the lines. Check your phone lines from the house to the phone box service area as well. Something may have got wet. 

[FURRYe38 · Accepted solution]

Ya, I would have them check the lines. Check your phone lines from the house to the phone box service area as well. Something may have got wet. 

[georgewade]

Thanks for the response...it was pretty much what I suspected. Thanks again...

[FURRYe38]

Let us know how it turns out. 

[georgewade]

Y'all nailed it! Comcast Tech found water in the outside receptacle on the side of the house, as well as a loose connection that must have occured during the install. Thank you all!

[FURRYe38]

Enjoy.