No wifi singal produced

[jaredkpln]

Recently called the internet provider, and my modem is showing that we have internet.  However there is not wifi signal being produced, I tried turning the wifi and device on and off, still nothing.  I tried logging in to the device but was told that I can't because I am not connected to the devices wifi, even though I am using a hard line.

[vkdelta]

Is your ISP spectrum? 

[jaredkpln]

Yes they are.

[vkdelta]

Please make sure to call them and say REMOVE NO WIFI CODE off your account.

they are forcefully doing this to convert your device to modem-only mode. 

[jaredkpln]

I called them and they assure me that they are not sending a "no wifi signal" from their end.

I tried using the routerlogin.net and I get the attached message, so I cannot even check the settings in the router/modem

[vkdelta]

show us output of ifconfig on terminal window.