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I am trying to add other devices to my internet service and I can't remember the password.  I tried the factory reset on the router/modem, but it wouldn't reset.  I saw a place to login and click "I forgot my password", but I didn't have to enter an email address when I set it up, so there is nowhere to send an email to reset.  Not quite sure what to do.  Thanks for your help.

Model: C6220|DOCSIS 3.0 High Speed WiFi Cable Modem Router
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Re: Password

Disconnect the modem from the coax cable line. 

Press the reset button for 15 seconds, then release. 

Use a wired PC and web browser to see if you can access the setup wizard at

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX30 Mode Mode  | Wifi Router XR500 and RBK863 Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX3/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700

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