ROUTER ACCT LOGIN FUSTRATION

[theH2o]

I'm trying to get into my Router Account to get to the genie parental controls, but it says "invalid username or password", i've tried everything, loging in with admin-admin, admin-password, etc... but nothing works! Can anyone help?

Router model is ac 1900 c7100v

[DarrenM]

If you cant login in you will have to factory reset the router by holding the reset button for 10+ seconds then it will be admin-password.

DarrenM

[WillyKot]

I try to reset the password and when I do I only get Chinese characters with no way to change the language.  What can I do - I don’t want to reset everything again.

[DarrenM]

This may help you

https://kb.netgear.com/24001/How-do-I-change-the-language-on-my-Nighthawk-router

DarrenM