Router reset and now shows factory network names and passwords

[MitchT]

C7000v2 Router reset and now shows factory network names and passwords

I came home and noticed my internet was out. I expected it was a Cox issue. An hour later, and after all the fixes from the Cox rep. didn't work they determined it was likely a setting on my router. I plugged in to the admin area of the router and noticed the network names  for 2 and 5 G had switched back to Netgear75 wireless network name and passwords.  I've had this router for one year and this has never happened.  What would prompt the router to do this? 

[MitchT]

I came home and noticed my internet was out. I expected it was a Cox issue. An hour later, and after all the fixes from the Cox rep. didn't work they determined it was likely a setting on my router. I plugged in to the admin area of the router and noticed the network names  for 2 and 5 G had switched back to Netgear75 wireless network name and passwords.  I've had this router for one year and this has never happened.  What would prompt the router to do this? 

[FURRYe38]

Anyone have access to the modem and possibly hit the reset button in back? This would be the only reason. Or if they got into the modems UI and did a factory reset here. 

[MitchT]

Thanks for the reply.

No one has access to the router except me -- and no one had access in the two hour window that I was gone before I noticed the problem. Wondering if a power surge could cause this?

[FURRYe38]

It shouldn't. 

You might try this. Set up the SSID and PW again. Get the modem set up as you like. Do a save configuration to file. 

Simulate a power outage by pulling the power cord from the wall out let, leave off for 30 seconds to 1 minute. Plug back in. Check the SSIDs. If they revert back to default values, I recommend contact NG about this. 

[MitchT]

Thanks - 

I'll try that this weekend and see what happens.

[FURRYe38]