Support

[chakkhong]

I just bought a router, and registered it. I got a confirmation mail saying I am entitled to 90 days of phone/chat support. I've spent an hour looking for how to do it (I need help right now). Can't find any "chat" button or any phone number to ring.

[Nodism1125]

Hi Chakkhong, 

Please access your NETGEAR account. SIGN IN

Go to My Support under My Account. 

Click on CONTACT SUPPORT.

Select option #2. Get help on my NETGEAR product

Select the product SN and click Next. 

Another option, visit CONTACT US page. 

[chakkhong]

Followed your instructions, up to the "CONTACT SUPPORT" part. This is the next screen. What do I do next?

[chakkhong]

Followed your instructions, up to the "CONTACT SUPPORT" part. This is the next screen. What do I do next?

My product is D6400 router. Can't find it in the dropdown box. 
So I randomly picked one

[chakkhong]

Hi,

The "CONTACT US" takes me to this page. What do I do?

Can't find my "Model" in the dropdown box. Randomly selected one. Otherwise I can't post. Its a D6400 router

[Nodism1125]

Hi  Chakkhong, 

In Contact US page, https://www.netgear.com/support/contact.aspx

Select Get Help on my NETGEAR product.

Select the Country and click on Next.

Enter the Serial Number and click on Next

Click (+) I cannot find an answer to my problem, I would like to contact NETGEAR support

to view the available support options.