WiFi won't connect

[Alisiag75]

My WiFi light is on, and I can connect to my laptop remotely, but nothing else will connect.  Tried to go to the Nighthawk app on my Iphone, but it says I have to be connected to the network to fix the problem, go to connect to the WiFi on my phone and get a log in page, try to log in but nothing happens.  I have the C7000v2, and I am also getting the message that my firmware is out of date, but I can't connect to the network to fix it via the app.  Any ideas or suggestions?? 

[FURRYe38]

Try to disable WiFi Private Address on the iphone:

https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-...

Make sure Local Network for NH app is enabled:

https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump...

Try a factory reset on the modem and setup from scratch using a wired PC and web browser.

[Alisiag75]

Thank you!

[FURRYe38]

Let us know if this fixes this...