Orbi WiFi 7 RBE973
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Wifi disconnection

Gdurney
Apprentice

Re: Wifi disconnection

I’m going to go pick one up today and see if it makes a change. Modem already crashed once this AM which it usually doesn’t do during the day so it’s continuing to get worse unfortunately. I’ll send some more info when I drop the power some more.
Message 26 of 40
Gdurney
Apprentice

Re: Wifi disconnection

 
Message 27 of 40
Gdurney
Apprentice

Re: Wifi disconnection

 
Message 28 of 40
Gdurney
Apprentice

Re: Wifi disconnection

 
Message 29 of 40
Gdurney
Apprentice

Re: Wifi disconnection

Those 3 screen shots are with a quad splitter attached. Looks like to low of power now? Having issues still with connection and such.
Message 30 of 40
Brettmcm
Apprentice

Re: Wifi disconnection

I read that -7-+7 is normal and -10 - +10 is optimal  ideally at 0dBmV, IF you QAM is 64 than you want a SNR > 23.5, or QAM256 SNR> 30. I have 31 downstream bonded channels and 5 upstream bonded channels. My house has a COMMSCAPE power Moca amp so I tried unplugging all the cables and then directly connecting the modem to the amp and it seems to have boosted the signal. I am not allowed to check the box "Enable Extended Upstream Power" due to Comcast. It is working better than it has ever worked before seemingly. Except that I still get IPS 0.0.0.0 for everything. My devices still disconnect from 5ghz constantly, the 2.4 ghz connection is by far the most stable. With smart connect on I feel like the router has a difficult time trying to decide what frequency the device should use (a guess, no clue really) and that it takes a long time for it to reconnect. When this happens it's much faster to just shut wifi off then back on my device and it connects instantly because I believe it is connecting to the 2.4ghz. 

 

Have you tried not using smart connect and produce 2 seperate signals and just use the 2.4? I wouldn't settle for that as the permanent soltuion but something to get you by (if it worked) in the mean time. 

 

My concern (and saw in your logs) is the IP provisioning Mode Honor MDD IVP6 only

My registration is complete, BPI+ enabled, yet I'm still getting the Mode Honor MDD status 

 

If I understand correctly this should say "DOCSIS Network Access Enabled-Allowed" ?

 

Message 31 of 40
Gdurney
Apprentice

Re: Wifi disconnection

 
Message 32 of 40
Gdurney
Apprentice

Re: Wifi disconnection

As of now it looks like my power has stabilized a bit more. Also all my QAM is 256 and all SNR is >30. I’ve changed my 2.4g channel from auto so hopefully that will help as well but time will tell.
Message 33 of 40
plemans
Guru

Re: Wifi disconnection

your power levels are better but you're still getting a lot of line issues in the logs. It might be time for the ISP to check the connection. 

Especially if wired devices are dropping

Message 34 of 40
Gdurney
Apprentice

Re: Wifi disconnection

I’m gonna give them a call tomorrow and schedule a time for them to come out and check them.
Message 35 of 40
Brettmcm
Apprentice

Re: Wifi disconnection

Does anyone know that the Provision is supposed to say when it's correct? I feel like I'm always gonna have some problems with Comcast automatically removing the "enable upstream transmit" option and HDD Honor code ... 

 

I just keep messing with my Commscape Amp and trying different arrangments of what's plugged in where, using the bare minimum but honestly I think the signal might be too loud. The Upstream Bonded Channels (5 Locked) are all in the low 50's 

 

I think I have tweaked it as good as it's gonna get as is. I can get the my db's close to zero with changing with the above ^^^^ but then my speeds are slow and my CAX30 doesn't broadcast a 5g signal. If I leave it in the low 50's I can get a 5g it's just not reliable at all and the speeds are faster but not where they should be. Sometime I can get 950 on a speed test app and then 2 minutes later it's back to 200. It's very frustrating. 

 

What about  Upstream and Downstream OFDM Channels? My upstream is just zeros and my downstream is 1 active Non-priamry. Don't know what that means though. 

 

I'm positive that this is a Comcast problem, somewhere... there is a something interferring with the signal. It's on their end, they won't be able or will admit to fault. 

They are the worst I don't think I've ever hated a single company more than I hate them ... 

Message 36 of 40
Brettmcm
Apprentice

Re: Wifi disconnection

I added 75 ohm coaxial terminator caps to the open coax spots in my house they cost about $3 for 4 of them. It improved the noise on my line a tad, nothing gigantic but it was an improvement, something you might want to try. But I was getting super frustrated, have almost perfect noise levels, but still only getting 200mbs out of my Gig service. I finally figured out that putting the IVP6 on auto config instead of DHCP now has my router receiving the needed information, and Im no longer getting 0.0.0.0 for DNS, IPS, etc etc . but still unable to get more than 200... then I discovered 2 additional problems and now Im getting 950 at my computer, and 950 at my Xbox. 

 

1) Comcast Tier provisioning: Comcast has the device listed as compatible but it only lists the CAX30 (my device) as 949 Mbs (what I'm now getting) but since my tier speed is 1G+ it's saying that my device dosen't meet my speed plan and that's why I think I'm getting the IVP6 provisional code. I thought that was throttling my speeds but it isn't. 

 

2) ODFMA Channels: What it does do however (I think), is it keeps me from being able to use the ODFMA Downstream and Upstream so I'm not seeing the benifit of that option, not even sure if it's using DOCSIS 3.1. I'm only locking 31 channels instead of 32 and only 5 out of 6 (8?) Upstream bonded channels. The downstream ODFMA does show a frequency and non-primary indicator but doesn't state that it is locked or doing anything. 

 

3) Netgear Armor: After correcting the above and running out of options I decided to turn the Netgear Armor (30 day trial version) back on and what happens to my complete suprise? I start getting all of my full speed back to what it was with the Comcast router/modem 950, (once I got 1100 from the Comcast XB7 but normally it was always 950). I am pretty disappointed that I am forced to use a pay for Armor subscription to get the full use of my device. Had I known that, I never would have bought it but now that I am hundreds of $$$'s deep into their products what choice do I have? I bought thier device to get out from unerneath the foot of an overbearing and intrusive IPS provider only to jump neck deep into and under thiers. You can't win.

 

4) Scammed: I felt like I did a lot of research before my purchase but next time the first thing I'm going to check is if there are tier speed limitations, they advertise speeds up to 10gbs! Wireless speeds up to 2.5Gbs! only to discover that the IPS provider will only recognize it as below 1Gb which will block you from using the best options, never in a million years did I expect this and I feel completely duped by Netgear with the false and misleading claims, shiny packaging, and hidden subscription fees that unless purchased will keep your speeds 10x below what they advertise and 1/5 of the provider speed you are paying top dollar for and you STILL can't use all the options.

 

5) Misleading Lies: What is the point of having your product certifed by Comcast when you can't use the features of the router? Worse yet Netgear knows it as digging through thier website will reveal that they acknowledge it is only recognized by Comcast at 800 yet they keep that tidbit of infromation under wraps, and certainly don't make any mention of it on thier packaging or in thier manual but clearly they are more than well aware as they list it and boast their Comcast certification! That's nothing but an out and out purposeful misleading LIE while suckering you into buying their product with the promise of all these wonderful and amazing capabilites of thier device that they know you won't be able to use. I am just sickened by Comcast and now Netgear, this has been nothing but the worst, most time consuming effort in futility I have ever experienced that only resulted into zero beneift and forking out more cash to get right back to the exact same place and slightly less coverage depsite using their mesh extender as well. The only positive side is that I hate Comcast so much more that it's still satisfying to screw them in the process even if that means getting screwed by Netgear. 

Message 37 of 40
Gdurney
Apprentice

Re: Wifi disconnection

Well after all this time spent trying to figure out why I was dropping connection so frequently and randomly, I recontacted Comcast. They came out and inspected their line which they say was fine as it was rerun just before I moved in. I ended up changing my wifi plan (better plan) and renting the ISP’s modem/router (totaling only $4 more than I spent on my previous internet per month). As of having the new unit and wifi for nearly a month I have not had a single drop in connection and speeds are much higher and more stable (obviously I upgraded from 400-800 mbps). My guess is that somehow my Netgear unit had an issue. Unfortunately after a lot of trouble shooting and no fix I can’t say for sure what it was though. All I can say is with the new unit I have had no drops.
Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0
Message 38 of 40
Brettmcm
Apprentice

Re: Wifi disconnection

Netgear like all stereo compaines have very poor instructions. I was finally able to fix mine, thanks to Super User Fury. I had already tried a similar fix but I followed the instuctions on their web site which were inaccurate, his instructions however, worked the first time, every time like a champ. I can happily say that my speeds, coverage, wifi, are great, no droped devices (ever), no disconnects (ever), I could never say that with Comcast, and I've had top tier speed, and upgraded to their new modem each and every time and it never fixed a thing, and always had disconnections especially during Mon-Fri afternoon business peak hours. 

Message 39 of 40
FURRYe38
Guru

Re: Wifi disconnection

I recommend you both contact NG support and let them know what your having problems with. Let them know that you have tried a ISP provided modem and haven't had any issues. 

 

You may have a bad CAX that needs to be replaced. 

 

Message 40 of 40
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