Xfinity Speed slow with C7000 and R8500 Nighthawk

[awitek]

My setup is a C7000 modem connected to a R8500 router, with the router setup as an AP.  I have Xfinity Blast! internet service at 150Mbps.  When running Xfinity speed test on a wired connection or through a wifi connection, the max speed is 90Mbps. The hardware has all current firmware.  I contacted Xfinity and they have the C7000 on my account.  They also said that they didn't have any issues on their end and if the speed was that slow they would have to send a technician out for a fee.  

Anyone else have this issue? Is there a solution to the slow speeds?  Thanks!

[TheEther]

You didn't specify whether you are getting these results connected through the R8500 or the C7000.  You should isolate the bottleneck.  Check your cables.  A speed test of 90 Mbps could be an indication that one of your Ethernet connections is running at 100 Mbps instead of 1000 Mbps.

[awitek]

So I did the following:

1. Disconnected the R8500 from the network.
2. Run speed test with the wired connection to the C7000.  90 Mbps result.
3. Factory reset the C7000.  Speed test result of 175 Mbps result.
4. Reconnected the R8500 to the network.  Speed test result of 90 Mbps.
5. Factory reset the R8500.  Speed test result 175 Mbps.  

Now the speed is good.  Anyone know why the factory reset would need to be done?  Anyways, thanks to all that read/replied.

[TheEther]

Did you, perhaps, have QoS enabled?  QoS is useful for prioritizing traffic on slower Internet connections.  It's not very useful high speed connections such as yours.

[awitek]

Didn't have it enabled.

[awitek]

Now after having no speed issues the last few days, I ran the speed test and got a 90 Mbps result again. I didn't make any changes to the modem or router, and confirmed no issues/outages with Xfinity.  I isolated the modem to find the bottleneck, but that returned a 90 Mpbs speed test result.  

Could this be a hardware problem? Anyone have any ideas?

[TheEther]

Did you check your cables?

What features have you enabled on the C7000?  Traffic metering, site blocking, port forwarding, etc.?

Have you looked at the logs or the Cable Connection page on the C7000?

[awitek]

I think the cables are fine.  I also swapped them out with different ones, and it didn't change anything.

Other than the wifi and login passwords, the C7000 and R8500 are set at factory defaults.

I think the information provided on the Cable Connection is ok, and i'm not sure what to make of the informtion provided in the logs. Copies of them are below.

The only "strange" item I found is that "Europe" is selected for the Region Selection found in the Wireless Setup.  I can't chnage it to anything else because the pull-down selection box is locked-out.  

Advanced -> Administration-> Log:

Description	Count	Last Occurrence	Target	Source
[admin login] from source 192.168.0.14	1	Tue Jul 26 17:44:00 2016	0.0.0.0:0	192.168.0.14:0
[admin login failure] from source 192.168.0.14	1	Tue Jul 26 17:43:54 2016	0.0.0.0:0	192.168.0.14:0
[admin login] from source 192.168.0.14	1	Tue Jul 26 17:35:22 2016	0.0.0.0:0	192.168.0.14:0
[admin login failure] from source 192.168.0.14	1	Tue Jul 26 17:35:14 2016	0.0.0.0:0	192.168.0.14:0

Advanced -> Administration -> Event Log:

Time	Priority	Description
1970-1-1, 00:00:38	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:7f:b9:5c:c3:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:42	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:7f:b9:5c:c3:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:42	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:7f:b9:5c:c3:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:42	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:7f:b9:5c:c3:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:49	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=b0:7f:b9:5c:c3:58;CMTS-MAC=00:01:5c:86:9a:6c;CM-QOS=1.0;CM-VER=3.0;
2016-7-24, 06:37:48	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=b0:7f:b9:5c:c3:58;CMTS-MAC=00:01:5c:86:9a:6c;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:37	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:7f:b9:5c:c3:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:42	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=b0:7f:b9:5c:c3:58;CMTS-MAC=00:01:5c:86:9a:6c;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:38	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:7f:b9:5c:c3:58;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:41	Notice (6)	WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INIT
1970-1-1, 00:00:41	Notice (6)	WiFi Interface [wl1] set to Channel 153 (Side-Band Channel:N/A) - Reason:INIT
1970-1-1, 00:00:45	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=b0:7f:b9:5c:c3:58;CMTS-MAC=00:01:5c:86:9a:6c;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:53	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
2016-7-26, 10:39:05	Warning (5)	TEK Invalid - Invalid Key Sequence Number;CM-MAC=b0:7f:b9:5c:c3:58;CMTS-MAC=00:01:5c:86:9a:6c;CM-QOS=1.1;CM-VER=3.0;

Cable Connection:

Frequency start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency  0

Startup Procedure

Procedure Status Comment Acquire Downstream Channel 741000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4)

Downstream Bonded Channels

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 19 741000000 Hz -3.1 dBmV 37.8 dB 7 0 2 Locked QAM256 1 633000000 Hz -5.6 dBmV 36.9 dB 11 0 3 Locked QAM256 2 639000000 Hz -6 dBmV 36.6 dB 16 0 4 Locked QAM256 3 645000000 Hz -6.2 dBmV 36.6 dB 27 0 5 Locked QAM256 4 651000000 Hz -6.5 dBmV 36.4 dB 15 0 6 Locked QAM256 5 657000000 Hz -6.3 dBmV 36.5 dB 14 0 7 Locked QAM256 6 663000000 Hz -6 dBmV 36.7 dB 15 0 8 Locked QAM256 7 669000000 Hz -5.7 dBmV 36.9 dB 8 0 9 Locked QAM256 8 675000000 Hz -5.5 dBmV 36.4 dB 10 0 10 Locked QAM256 9 681000000 Hz -5.2 dBmV 37.1 dB 9 0 11 Locked QAM256 10 687000000 Hz -5 dBmV 37.2 dB 9 0 12 Locked QAM256 11 693000000 Hz -4.9 dBmV 37.3 dB 13 0 13 Locked QAM256 12 699000000 Hz -4.9 dBmV 37.2 dB 12 0 14 Locked QAM256 13 705000000 Hz -4.6 dBmV 37.4 dB 15 0 15 Locked QAM256 14 711000000 Hz -4.4 dBmV 37.5 dB 11 0 16 Locked QAM256 15 717000000 Hz -4.2 dBmV 37.5 dB 14 0 17 Locked QAM256 16 723000000 Hz -4.1 dBmV 38.6 dB 0 0 18 Locked QAM256 17 729000000 Hz -3.7 dBmV 39 dB 0 0 19 Locked QAM256 18 735000000 Hz -3.5 dBmV 38.9 dB 0 0 20 Locked QAM256 20 747000000 Hz -3.9 dBmV 38.6 dB 0 0 21 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 22 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 23 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 24 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0

Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 17 5120 Ksym/sec 36400000 Hz 45.5 dBmV 2 Locked ATDMA 18 5120 Ksym/sec 29500000 Hz 44.8 dBmV 3 Locked ATDMA 19 5120 Ksym/sec 22600000 Hz 43.5 dBmV 4 Locked ATDMA 20 5120 Ksym/sec 15700000 Hz 42.3 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Current System Time:Tue Jul 26 17:36:05 2016

[DarrenM]

Hello awetik 

I do see some T3 timeouts so there is some type of noise on your line do you happen to have a cable splitter hooked up to the modem if so try to remove it and go directly to the wall and test to see if that improves the speeds. If not you may want to ask your ISP to send a Tech out and check the lines to see if there is a issue.

http://volpefirm.com/docsis_timout_descriptions/

DarrenM