× We are aware of an issue affecting Nighthawk CAX30 Cable Modem Routers that may have resulted in an interruption of internet service. For instructions to restore Internet connectivity click here.

Start a New Discussion

Start a New Discussion

Reply

Xfinity says AC1900 c7000 v2 is not compatible for 35 mbps upload speed?

helpme-thankyou
Aspirant
Aspirant
‎2021-03-15 12:44 PM
‎2021-03-15 12:44 PM

Xfinity says AC1900 c7000 v2 is not compatible for 35 mbps upload speed?

Xfinity says AC1900 c7000 v2 is not compatible for 35 mbps upload speed? Is that correct? If yes, What can net gear do to help me address this gap? I would like to not waste the modem and not even sure if there is a way to get an exchange since it’s been 6 months since I bought it. Any ideas or suggestions to help me? I get only 5 mbps although paying for 35 mbps and Xfinity suggest changing modem.
Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
Message 1 of 5
0 Kudos
Reply
FURRYe38
Guru Guru
Guru
‎2021-03-15 05:38 PM
‎2021-03-15 05:38 PM

Re: Xfinity says AC1900 c7000 v2 is not compatible for 35 mbps upload speed?

Check the specs sheet. I believe that model supports well over that on the UP.

My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX30 Mode Mode  | Wifi Router RBK963 and RBK853 Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX3/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700

Message 2 of 5
Reply
plemans
Guru Guru
Guru
‎2021-03-16 06:27 AM
‎2021-03-16 06:27 AM

Re: Xfinity says AC1900 c7000 v2 is not compatible for 35 mbps upload speed?

I would try contacting xfinity again. It supports up to 400mbps on xinfity as far as I'm aware. 

Maybe you just had a tech that was stuck on upselling you on speeds or didn't know what they were doing. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 3 of 5
Reply
helpme-thankyou
Aspirant
Aspirant
‎2021-03-16 05:06 PM
‎2021-03-16 05:06 PM

Re: Xfinity says AC1900 c7000 v2 is not compatible for 35 mbps upload speed?

Thanks for the suggestion. The spec sheet here doesn’t talk about upload speeds. Only talks about download speed up to 960 mbps. I like to get 35 mbps upload speeds too. Link here -https://www.netgear.com/images/datasheet/networking/CableModems/C7000.pdf
Message 4 of 5
0 Kudos
Reply
plemans
Guru Guru
Guru
‎2021-03-16 05:57 PM
‎2021-03-16 05:57 PM

Re: Xfinity says AC1900 c7000 v2 is not compatible for 35 mbps upload speed?

Sorry missed the upload. The only time I've gotten >35 Mbps was on a docsis 3.1 modem and Gigabit plan
Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 5 of 5
0 Kudos
Reply
Top Contributors
See All
Discussion stats
  • 4 replies
  • ‎2021-03-15 12:44 PM
  • 672 views
  • 2 kudos
  • 3 in conversation
Announcements

Orbi WiFi 6E