Xfinity says AC1900 c7000 v2 is not compatible for 35 mbps upload speed?

[helpme-thankyou]

Xfinity says AC1900 c7000 v2 is not compatible for 35 mbps upload speed? Is that correct? If yes, What can net gear do to help me address this gap? I would like to not waste the modem and not even sure if there is a way to get an exchange since it’s been 6 months since I bought it. Any ideas or suggestions to help me? I get only 5 mbps although paying for 35 mbps and Xfinity suggest changing modem.

[FURRYe38]

Check the specs sheet. I believe that model supports well over that on the UP.

[plemans]

I would try contacting xfinity again. It supports up to 400mbps on xinfity as far as I'm aware. 

Maybe you just had a tech that was stuck on upselling you on speeds or didn't know what they were doing. 

[helpme-thankyou]

Thanks for the suggestion. The spec sheet here doesn’t talk about upload speeds. Only talks about download speed up to 960 mbps. I like to get 35 mbps upload speeds too. Link here -https://www.netgear.com/images/datasheet/networking/CableModems/C7000.pdf

[plemans]

Sorry missed the upload. The only time I've gotten >35 Mbps was on a docsis 3.1 modem and Gigabit plan