Re: c6300 keeps dropping connection

hsustyle · ‎2016-08-03

I just bought the c6300 cable modem router to use with Comcast xfinity internet service. I followed the quick installation and activated with Comcast. Now my experience is that every day at random times, the wireless connection will dissapear. I will no longer be able to see the wifi signal for either 2.4 or for 5g.

Things that resolve the problem:

- resetting the modem

- restarting the modem

- turning off the wireless radio and then turning on the wireless radio again

Then when the problem is resolved. After a few minutes or after a few hours, the wireless signal will drop again.

Unfortunately, none of these are solutions solve the problem permenantly as I need to have consistent wireless signal and cannot be resetting things constantly.

I have spent over an hour with Netgear support on the phone and have changed the channel to 01 and the problem persisted. I was not able to be connected to a supervisor. My case number is 27232197. Firmware is V2.01.14

If I cannot resolve this problem in the next few hours, I will return the product as it is not dependable and this product and customer service experience has severely tarnished my perception of the Netgear brand and products.

Any suggestions on how to resolve this problem are greatly appreciated.

Other information:

Devices in our household: PC laptop on Windows 10, Mac laptop, Android smartphone, iPhone, iPad, Kindle

Firmware:

DarrenM · ‎2016-08-05

Hello hsustyle

Have you been able to resolve the issue with the wireless or is it still happening if so let me know I will be able to get your case to the right person to help.

DarrenM

cybrmstr · ‎2016-08-08

I am also having this same issue.....ive had the modem about a year or so. It wont run to completion any trace route. Drops the connection all the time recently. By recently I mean like the past few months. Never had a problem till now.

DarrenM · ‎2016-08-08

Hello cybrnstr

Are you seeing anything in your cable logs when the drop outs are happening? if so could you copy and paste them.

DarrenM

freeradical2 · ‎2016-08-09

Mine is exactly the same, piece of garbage, did you every get a resolution?

freeradical2 · ‎2016-08-09

Can you help me too please, i have been onto Netgear and Comcast about this and both are blaming each other.

DarrenM · ‎2016-08-10

Hello freeraical2

When the drop outs happen can you log into you modem and copy the logs you can find them under Advanced-Administration-Logs.

DarrenM

hsustyle · ‎2016-08-10

Hi Darren and others,

I read the following article from Netgear and made the changes suggested. I have not had any problems since. Although I read many forum threads, I did not see this article referenced. I hope this is helpful to other people.

http://kb.netgear.com/app/answers/detail/a_id/23655/~/troubleshooting-intermittent-wireless-or-dropp...

Cathy

DarrenM · ‎2016-08-10

Hello hsustyle

Thanks for that suggestion.

DarrenM

cybrmstr · ‎2016-08-13

Theres no way to completely copy and paste the logs bc of your banging interface which cuts off some of the information.....it cant be save to a text file and it cant be uploaded here. Here is a pathping and a traceroute I uploaded to Blizzard support. That idiot thought I was using wireless. I am wired in and its still dropping.

Tracing route to 199.108.62.157 over a maximum of 30 hops

1 6 ms 9 ms 9 ms 192.168.0.1
2 18 ms 29 ms 29 ms 96.120.77.173
3 18 ms 21 ms 16 ms xe-7-3-0-sur01.newcastle.de.panjde.comcast.net [68.85.193.157]
4 25 ms 29 ms 29 ms be-34-ar03.ivyland.pa.panjde.comcast.net [69.139.192.109]
5 28 ms 28 ms 20 ms be-33287-cr02.newyork.ny.ibone.comcast.net [68.86.93.173]
6 40 ms 28 ms 29 ms hu-0-11-0-0-pe03.111eighthave.ny.ibone.comcast.net [68.86.83.98]
7 27 ms 39 ms 39 ms 192.205.37.33
8 17 ms 25 ms 22 ms cr1.n54ny.ip.att.net [12.122.131.86]
9 31 ms 29 ms 29 ms 12.123.250.133
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Tracing route to 12.129.202.154 over a maximum of 30 hops

1 3 ms 9 ms 3 ms 192.168.0.1
2 20 ms 19 ms 29 ms 96.120.77.173
3 11 ms 15 ms 20 ms xe-7-3-0-sur01.newcastle.de.panjde.comcast.net [68.85.193.157]
4 24 ms 34 ms 21 ms be-34-ar03.ivyland.pa.panjde.comcast.net [69.139.192.109]
5 23 ms 29 ms 39 ms be-33287-cr02.newyork.ny.ibone.comcast.net [68.86.93.173]
6 23 ms 24 ms 40 ms hu-0-13-0-0-pe03.111eighthave.ny.ibone.comcast.net [68.86.85.182]
7 44 ms 33 ms 31 ms 192.205.37.33
8 95 ms 93 ms 91 ms cr1.n54ny.ip.att.net [12.122.131.86]
9 91 ms 97 ms 88 ms cr2.cgcil.ip.att.net [12.122.1.2]
10 97 ms 91 ms 97 ms cr1.cgcil.ip.att.net [12.122.2.53]
11 95 ms 100 ms 93 ms cr2.dvmco.ip.att.net [12.122.31.85]
12 92 ms 93 ms 86 ms cr1.slkut.ip.att.net [12.122.30.25]
13 * * * Request timed out.
14 118 ms 123 ms 148 ms gar5.lsrca.ip.att.net [12.122.85.33]
15 90 ms 97 ms 87 ms 12-122-254-230.attens.net [12.122.254.230]
16 96 ms 99 ms 99 ms mdf001c7613r0004-gig-12-1.lax1.attens.net [12.129.193.246]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Pathping info

Tracing route to 12.129.202.154 over a maximum of 30 hops

0 RobsASUSI7 [192.168.0.78]
1 192.168.0.1
2 96.120.77.173
3 xe-7-3-0-sur01.newcastle.de.panjde.comcast.net [68.85.193.157]
4 be-34-ar03.ivyland.pa.panjde.comcast.net [69.139.192.109]
5 be-33287-cr02.newyork.ny.ibone.comcast.net [68.86.93.173]
6 hu-0-13-0-0-pe03.111eighthave.ny.ibone.comcast.net [68.86.85.182]
7 192.205.37.33
8 cr1.n54ny.ip.att.net [12.122.131.86]
9 cr2.cgcil.ip.att.net [12.122.1.2]
10 cr1.cgcil.ip.att.net [12.122.2.53]
11 cr2.dvmco.ip.att.net [12.122.31.85]
12 cr1.slkut.ip.att.net [12.122.30.25]
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 RobsASUSI7 [192.168.0.78]
0/ 100 = 0% |
1 6ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 26ms 0/ 100 = 0% 0/ 100 = 0% 96.120.77.173
0/ 100 = 0% |
3 22ms 0/ 100 = 0% 0/ 100 = 0% xe-7-3-0-sur01.newcastle.de.panjde.comcast.net [68.85.193.157]
0/ 100 = 0% |
4 25ms 0/ 100 = 0% 0/ 100 = 0% be-34-ar03.ivyland.pa.panjde.comcast.net [69.139.192.109]
0/ 100 = 0% |
5 26ms 0/ 100 = 0% 0/ 100 = 0% be-33287-cr02.newyork.ny.ibone.comcast.net [68.86.93.173]
0/ 100 = 0% |
6 31ms 0/ 100 = 0% 0/ 100 = 0% hu-0-13-0-0-pe03.111eighthave.ny.ibone.comcast.net [68.86.85.182]
0/ 100 = 0% |
7 29ms 0/ 100 = 0% 0/ 100 = 0% 192.205.37.33
100/ 100 =100% |
8 --- 100/ 100 =100% 0/ 100 = 0% cr1.n54ny.ip.att.net [12.122.131.86]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% cr2.cgcil.ip.att.net [12.122.1.2]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% cr1.cgcil.ip.att.net [12.122.2.53]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% cr2.dvmco.ip.att.net [12.122.31.85]
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% cr1.slkut.ip.att.net [12.122.30.25]

Trace complete.

Tracing route to 199.108.62.157 over a maximum of 30 hops

0 RobsASUSI7 [192.168.0.78]
1 192.168.0.1
2 96.120.77.173
3 xe-7-3-0-sur01.newcastle.de.panjde.comcast.net [68.85.193.157]
4 be-34-ar03.ivyland.pa.panjde.comcast.net [69.139.192.109]
5 be-33287-cr02.newyork.ny.ibone.comcast.net [68.86.93.173]
6 hu-0-11-0-0-pe03.111eighthave.ny.ibone.comcast.net [68.86.83.98]
7 192.205.37.33
8 cr1.n54ny.ip.att.net [12.122.131.86]
9 12.123.250.133
10 * * *
Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 RobsASUSI7 [192.168.0.78]
0/ 100 = 0% |
1 6ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 23ms 0/ 100 = 0% 0/ 100 = 0% 96.120.77.173
0/ 100 = 0% |
3 24ms 0/ 100 = 0% 0/ 100 = 0% xe-7-3-0-sur01.newcastle.de.panjde.comcast.net [68.85.193.157]
0/ 100 = 0% |
4 25ms 0/ 100 = 0% 0/ 100 = 0% be-34-ar03.ivyland.pa.panjde.comcast.net [69.139.192.109]
0/ 100 = 0% |
5 28ms 0/ 100 = 0% 0/ 100 = 0% be-33287-cr02.newyork.ny.ibone.comcast.net [68.86.93.173]
0/ 100 = 0% |
6 25ms 0/ 100 = 0% 0/ 100 = 0% hu-0-11-0-0-pe03.111eighthave.ny.ibone.comcast.net [68.86.83.98]
0/ 100 = 0% |
7 28ms 0/ 100 = 0% 0/ 100 = 0% 192.205.37.33
100/ 100 =100% |
8 --- 100/ 100 =100% 0/ 100 = 0% cr1.n54ny.ip.att.net [12.122.131.86]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% 12.123.250.133

Trace complete.

cybrmstr · ‎2016-08-13

I cant upload the logs I get this message from here

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

cybrmstr · ‎2016-08-13

This would only apply to wireless users. Not wired users

cybrmstr · ‎2016-08-13

Log email sent

Decription | Count | Last Occurence | Target | Source
[admin login] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:43:31|0.0.0.0|192.168.0.78
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:53|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:51|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:50|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:48|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:47|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:46|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:44|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:43|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:41|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:40|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:38|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:34|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:33|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:32|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:30|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:28|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:26|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|4|Saturday, 13 Aug 2016 11:36:25|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:18|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:17|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:16|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:14|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|2|Saturday, 13 Aug 2016 11:36:13|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:10|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|2|Saturday, 13 Aug 2016 11:36:09|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:36:05|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|2|Saturday, 13 Aug 2016 11:36:02|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:58|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:56|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:53|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:51|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:49|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:47|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:44|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:42|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:40|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:38|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:36|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:34|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|3|Saturday, 13 Aug 2016 11:35:33|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:28|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:27|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:26|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:24|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:23|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:21|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:20|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|3|Saturday, 13 Aug 2016 11:35:18|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:13|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:11|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:10|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:08|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:07|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:06|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:04|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:03|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:02|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:35:00|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:34:58|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:34:56|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:34:54|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:34:53|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:34:51|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:34:49|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:34:47|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:34:46|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:34:44|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:34:43|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:34:41|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:34:39|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:34:38|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:34:37|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:34:35|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 11:34:31|0.0.0.0|0.0.0.0
[Email failed] Cannot open mail.comcast.net:25|1|Saturday, 13 Aug 2016 11:32:07|0.0.0.0|0.0.0.0
[Email failed] Unable to connect to "mail.comcast.net" port 25.|1|Saturday, 13 Aug 2016 11:32:05|0.0.0.0|0.0.0.0
[Email sent to: robert.l.davidson@comcast.net]|1|Saturday, 13 Aug 2016 11:30:34|0.0.0.0|0.0.0.0
[Email failed] Cannot open mail.comcast.net:25|1|Saturday, 13 Aug 2016 11:26:18|0.0.0.0|0.0.0.0
[Email failed] Unable to connect to "mail.comcast.net" port 25.|1|Saturday, 13 Aug 2016 11:26:15|0.0.0.0|0.0.0.0
[Email sent to: robert.l.davidson@comcast.net]|1|Saturday, 13 Aug 2016 11:24:44|0.0.0.0|0.0.0.0
[admin login] from source 192.168.0.78|3|Saturday, 13 Aug 2016 11:23:11|0.0.0.0|192.168.0.78
[DHCP IP: (192.168.0.61)] to MAC address e4:f4:c6:e6:ef:a6|5|Saturday, 13 Aug 2016 10:58:47|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 10:57:41|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 10:57:39|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 10:57:35|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 10:57:34|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 10:57:32|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 10:57:31|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 10:57:30|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 10:57:27|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 10:57:25|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 10:57:23|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 10:57:21|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 10:57:19|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 10:57:17|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 10:57:16|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesReceived] from source 192.168.0.78|1|Saturday, 13 Aug 2016 10:57:14|0.0.0.0|0.0.0.0
[UPnP set event: urn:schemas-upnp-org:service:WANCommonInterfaceConfig:1#GetTotalBytesSent] from source 192.168.0.78|1|Saturday, 13 Aug 2016 10:57:12|0.0.0.0|0.0.0.0
[DHCP IP: (192.168.0.61)] to MAC address e4:f4:c6:e6:ef:a6|1|Saturday, 13 Aug 2016 10:56:40|0.0.0.0|0.0.0.0
X-CMAE-Envelope: MS4wfPwqXvHe+LboIh2/0Duj0Ht0CpqdAayfHKtJa5MQn7tErZjlIwpy6uqwI52ykzt8UyRtijTqIslWWRp7OZWJEAzO8V24ys7imURA7xSAgQrBOsEWAof1
0vVXaIMvFoDp5UyXrCZcNCS041iVArn4z9o=

DarrenM · ‎2016-08-16

Hello cybrmstr

If your trying to traceroute Blizzard servers it will time out they mask those hops past there ISP which is ATT to protect there servers from attacks. But what type of drops are you experiencing? does the internet go completely out or do you drop from games.

DarrenM

cybrmstr · ‎2016-08-17

So heres what happens, and its not with this 1 area......every device in the house it happens to.......Im in arcade which is a lobby on SC2 and for no reason and like every day depending on how long it takes to launch a game. That blizzard system will reset, kicking me from arcade chat.....relaunching the welcome screen like how ever many ppl are on and how many games going.. every device in the house will from time to time depending on where im sitting will have an internet connection then drop. For instance if I sit at the dining room table with my IPAD i will launch clash of clans app.....and in the middle of trying to run a replay....drops. Then when I reload....runs fine. My sons computer does it, all of our iphones, ipads, wireless devices do it. Its random disconnects and constant annoyances. If im in a game I do not drop from it, nor drop then reconnect, only when in arcade chat which as i said before is a kinda setup lobby for games to be played. Ive asked other players if the same happens to them, and it doesnt. i also run a repeater upstairs. Ive tried changing channels for wireless but the same still exsists no matter what channel is used. Of course this is pointless since my computer and my sons are wired in.

cybrmstr · ‎2016-08-21

So its been 4 days since I posted the reply.....is there a possible solution in my future?

cybrmstr · ‎2016-08-22

Heres a tracert to yahoo ip address

Tracing route to UNKNOWN-69-147-76-X.yahoo.com [69.147.76.15]
over a maximum of 30 hops:

1     4 ms     9 ms     5 ms 192.168.0.1
2    11 ms    11 ms    19 ms 96.120.77.173
3    20 ms    19 ms    19 ms xe-7-3-0-sur01.newcastle.de.panjde.comcast.net [68.85.193.157]
4    23 ms    29 ms    29 ms be-34-ar03.ivyland.pa.panjde.comcast.net [69.139.192.109]
5    18 ms    59 ms    21 ms xe-4-0-0.edge1.Toronto.Level3.net [4.68.71.13]
6     *        *        *     Request timed out.
7    22 ms    24 ms    20 ms YAHOO-INC.ear2.NewYork1.Level3.net [4.16.131.114]
8    32 ms    43 ms    30 ms ae-0.pat1.bfw.yahoo.com [216.115.111.24]
9    31 ms    37 ms    42 ms et-2-1-0.pat2.bfz.yahoo.com [74.6.227.156]
10    40 ms    38 ms    30 ms et-19-1-0.msr1.bf2.yahoo.com [74.6.227.147]
11    29 ms    37 ms    31 ms UNKNOWN-74-6-122-X.yahoo.com [74.6.122.55]
12    40 ms    40 ms    35 ms po7.fab6-1-gdc.bf1.yahoo.com [72.30.22.11]
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

cybrmstr · ‎2016-08-31

??????

cybrmstr · ‎2016-09-04

?????

DarrenM · ‎2016-09-07

Hello cybrmstr

At this point I would suggest contacting support if your modem is still under warranty they will be able to troubleshoot more and find out if its a issue with the modem or not.

https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic

DarrenM

cybrmstr · ‎2016-09-10

Ya thats what ill do.....ill pay for premium support when ITS OBVIOUSLY a Hardware issue since its over a year old. 300 bucks for a year of use. Ya no thanks, ill just post on social media the NUMEROUS issues this model has and troll these forums to make sure everyone knows about it. Thx Ill go get myself a real router like cisco, not the no frills product I got with this.

crazyrat · ‎2016-10-12

In case anyone is reading this, I posted a reply to a different thread. Apparently, there are others having similar issue.

https://community.netgear.com/t5/Cable-Modems-Routers/I-have-a-c6300-WIFI-Cable-Modem-Router-and-it-...

Thehawk · ‎2016-11-28

DarrenM is the netgear moderator and he's telling you to contact them because it's under warranty. I contacted them while my unit was under warranty. However while its under warranty for a year they will only provide technical support for 90 days. Which is ridiculous and awful customer service. The guy at customer service told me it was "broken network protocols" and yes they could fix but it would cost $150