my c7000v2 will not lock on channels 14 and 15. Any thoughts, comcast support was useless
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 37 621000000 Hz 2.9 dBmV 39 dB 0 0
2 Locked QAM256 21 525000000 Hz 2.5 dBmV 38.5 dB 0 0
3 Locked QAM256 22 531000000 Hz 2.6 dBmV 38.8 dB 0 0
4 Locked QAM256 23 537000000 Hz 2.5 dBmV 38.8 dB 0 0
5 Locked QAM256 24 543000000 Hz 2.1 dBmV 38.8 dB 0 0
6 Locked QAM256 25 549000000 Hz 2.4 dBmV 39 dB 0 0
7 Locked QAM256 26 555000000 Hz 2.4 dBmV 39 dB 0 0
8 Locked QAM256 27 561000000 Hz 2.5 dBmV 38.3 dB 0 0
9 Locked QAM256 28 567000000 Hz 2.6 dBmV 39 dB 0 0
10 Locked QAM256 29 573000000 Hz 2.8 dBmV 38.9 dB 0 0
11 Locked QAM256 30 579000000 Hz 2.8 dBmV 38.9 dB 0 0
12 Locked QAM256 31 585000000 Hz 2.5 dBmV 38.7 dB 0 0
13 Locked QAM256 32 591000000 Hz 2.6 dBmV 37 dB 0 0
14 Not Locked Unknown 33 597000000 Hz 0.0 dBmV 0.0 dB 0 0
15 Not Locked Unknown 34 603000000 Hz 0.0 dBmV 0.0 dB 0 0
16 Locked QAM256 35 609000000 Hz 3 dBmV 36 dB 22 0
17 Locked QAM256 36 615000000 Hz 2.7 dBmV 38.8 dB 0 0
18 Locked QAM256 38 627000000 Hz 2.1 dBmV 38.6 dB 0 0
19 Locked QAM256 39 639000000 Hz 2.1 dBmV 38.2 dB 0 0
20 Locked QAM256 40 645000000 Hz 2.2 dBmV 38.6 dB 0 0
21 Locked QAM256 41 651000000 Hz 2.3 dBmV 38.8 dB 0 0
22 Locked QAM256 42 657000000 Hz 2 dBmV 38.6 dB 0 0
23 Locked QAM256 43 663000000 Hz 1.7 dBmV 38.6 dB 0 0
24 Locked QAM256 44 669000000 Hz 1.4 dBmV 38.2 dB 0 0
upstream is fine. also what is a good starting frequency to try.
Thanks in advance
