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Re: cant log in to my router C6300

kaitlin4599
Aspirant

cant log in to my router C6300

ok so i bought a netgear modem router combo off ebay seller listed it as new in box seller said they bought the modem but realized it wasnt what they needed for the isp service they had so they tossed it on ebay. anyhow when i type in the ip address to log into to the admin account to adjust the settings on my modem i get a blank page i called netgear and they said they cant help unless i pay a 6 month fee any ideas how to fix this?

Model: C6300|AC1750 Cable Modem Router Docsis 3.0
Message 1 of 15
plemans
Guru

Re: cant log in to my router C6300

with anything bought used, a factory reset is a good idea. 

did you push and hold reset for 7-15 seconds while its powered on? 

Was your ISP able to activate it to your service? 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 2 of 15
kaitlin4599
Aspirant

Re: cant log in to my router C6300

isp was able to activate it i just cant access the router to change the settings no i didnt not reset the router

Message 3 of 15
plemans
Guru

Re: cant log in to my router C6300

Try the factory reset. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 4 of 15
kaitlin4599
Aspirant

Re: cant log in to my router C6300

didnt works still cant log in

Message 5 of 15
plemans
Guru

Re: cant log in to my router C6300

It just gives you a blank page? 
What are all the led's on it doing? 

Are you able to ping the router? 

Have you tried a different pc/browser?

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 6 of 15
kaitlin4599
Aspirant

Re: cant log in to my router C6300

keds are all lit i can access the internet how do i ping it?

Message 7 of 15
plemans
Guru

Re: cant log in to my router C6300

So if the led's are all lit and you're able to use the internet, that implies its not bad. 

Try using a different web browser and/or pc to access it. 

Try using the 192.168.100.1 address. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 8 of 15
kaitlin4599
Aspirant

Re: cant log in to my router C6300

ok i was able to ping the router and saw no errors

Message 9 of 15
plemans
Guru

Re: cant log in to my router C6300

did you try a different pc/browser?
And try accessing it using the 192.168.100.1?
Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 10 of 15
kaitlin4599
Aspirant

Re: cant log in to my router C6300

yup tried that no dice

Message 11 of 15
plemans
Guru

Re: cant log in to my router C6300


@kaitlin4599 wrote:

yup tried that no dice


you tried a different pc?

Different browser? 

Tried the modem's ip address? 

 

I'm doing my best to help you but getting very short/non descriptive responses back. its tough to help with limited info and feedback. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 12 of 15
kaitlin4599
Aspirant

Re: cant log in to my router C6300

i tried everything you suggested i can ping the router from cmd prompt but different pc different browser still the same issue

Message 13 of 15
plemans
Guru

Re: cant log in to my router C6300

Have you tried using a phone browser? 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 14 of 15
kaitlin4599
Aspirant

Re: cant log in to my router C6300

yes even that fails even my iphone fails

Message 15 of 15
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