loosing the internet

[Homeworker8343]

Experinaceing short spirts of loss of internet.  It kicks me off my Work VPN.  Seems to happen around certian times of the day.  I am working form home on a company hardwaired laptop.  It has been driving me crazy. Upgrade  the the xfinity 600/35 plan but does not seam to help.  The modem/router lights do flash on the 2.4 and 5.  Everyone is pointing fingerts at the modem/router. can i give it a software update, but I am not sure how to do this, any thoughts?   

[Homeworker8343]

I have the netgear C7000 V2 

[plemans]

The 2.4ghz/5gh lights flash when data is transmitting. Doesn't tell us much. 

Do the drops happen if you're hardwired into the router? 

Are you using 2.4ghz or 5ghz? 2.4ghz is slow and sensitive to interference. 

[Homeworker8343]

It does not seam to matter as I have tried different ways Hardwired or Wifi.  I have noticed also we run a MagicJack VPN phone line which has been fine until we started losing the Work VPN (Magic Jack and Work have a different VPN) and the quality on the Magic Jack phone line has not been very good lately. 

[plemans]

Is it only vpn's with issues or are all devices dropping? 

Do you have a screen snip of the cable connections page and the event logs? 

[Homeworker8343]

Sorry I know just enough about computers to let me know how much I do not know. 

When the Work VPN drops I will check with a internet speed test and sometimes it is normal and othertime it locks for awhile.  Similar to reconnecting to the VPN when it drops sometimes I can just reenter my password and I am good, other times I have to totally shout down and unplug the router/modem and start all over again.   Logs are not available to me.  

[plemans]

The cable connections page and logs can help quite a bit. 

I'd work on getting them as they can tell us the status of the connection to the ISP and whats happening for longer periods of time

[Homeworker8343]

Thanks fo rthe follow up. 

How can I get them. 

[plemans]

https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router

https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...

[Homeworker8343]

Thanks I will try to get these.  Once I have them should I be able to see what it shows or would I have to pass them for review.