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Re: nighthawk cax80

Lizette
Follower

nighthawk cax80

Woke up this morning to no internet connection. Called Netgear for support for a Nighthawk CAx80 which I purchased 2 years ago for $500.00 and was told that I had top pay an additional $100-200 for troubleshooting the unit. I think this is a rip off. I can't understand paying $500.00 for something that only lasted 2 years. Netgear should be ashamed of themselves. I will leave a bad review on every platform I know about Netgear.

Message 1 of 4
plemans
Guru

Re: nighthawk cax80

I haven't found a company yet that will replace a device that's a year out of warranty. 

Yes they are expensive but there is always the risk of failure. Its why companies offer extended warranties or 3rd party warranties. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 2 of 4
FURRYe38
Guru

Re: nighthawk cax80

https://community.netgear.com/t5/Cable-Modems-Routers/NOTICE-Users-with-sudden-non-functioning-CAX80...


@Lizette wrote:

Woke up this morning to no internet connection. Called Netgear for support for a Nighthawk CAx80 which I purchased 2 years ago for $500.00 and was told that I had top pay an additional $100-200 for troubleshooting the unit. I think this is a rip off. I can't understand paying $500.00 for something that only lasted 2 years. Netgear should be ashamed of themselves. I will leave a bad review on every platform I know about Netgear.


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 3 of 4
demfer
Initiate

Re: nighthawk cax80

worst customer service ever. Spent an hour on the phone with a bunch of clowns that only tried to extract money out of me and didn't care about addressing my issues with the CAX80 which is totally bricked. I think we're in class action territory now...

Message 4 of 4
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