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"Does not support Remote Access"
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"Does not support Remote Access"
I have enabled remote management on the router (C7000-100NAS): Https, port 8443
But on the android genie app I get a "Does not support Remote Access" when I attempt to enable remote access on my Motorola E4.
Is this a limitation of the phone?
Or is there some other setting I need to enable on the router for this to work?
Thanks,
Biz
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Re: "Does not support Remote Access"
> I have enabled remote management on the router (C7000-100NAS): Https,
> port 8443
This lets you use a web browser to access the router's management web
interface.
> But on the android genie app [...]
That's not a web browser.
> [...] I get a "Does not support Remote Access" when I attempt to
> enable remote access on my Motorola E4.
Is the C7000 router compatible with the "android genie app"?
Apparently not.
> Is this a limitation of the phone?
Not if the C7000 router is not compatible with the "android genie
app".
> Or is there some other setting I need to enable on the router for this
> to work?
No. You need an app and a router which are compatible. Or, you
might be able to use a web browser on the phone to access the router's
management web interface.
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Re: "Does not support Remote Access"
Does anyone know if the Netgear Genie android app is supposed to control remote access for the C7000?
More details:
On my Moto E4 phone I am using the android Netgear Genie app: version 3.1.36
My C7000 router firmware is: V1.01.23
The app does allow me to monitor and control nearly all other functions listed in the app when I am at home at my phone is connected to router via wifi.
It is the remote access feature that I can't get to work.
I also notice that the app will not let me register the router, get "registered failed" message.
Beyond that the app works fine.
Is there a tutorial somewhere that provides step-by-step instructions for using remote access via android Genie app?
Specifically the problem I having is as follows:
In the android Genie app, I see two ways to enable the remote access feature.
1) From the main menu (blue & white screen) /remote access icon I get ot a screen with a "remote access" slider. When I attempt to slide the button to enable remote access, I get the mesage: "Does not support Remote Access"
2) From another menu (tap on my account name, get to the 3 lines menu, (black & white screen text screen) there is a "remote access" option, that leads to a Netegar sign in screen. That leads to another screen and I am asked to select the router, but the C7000 is not listed (nor is anything listed) in the Device list.
So two dead ends.
Buttom line: It isn't clear to me if there additional setup steps I need to do to fully enable remote access or if the android Genie app isn't compatible with C7000 router.
Any suggestions?
Biz
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Re: "Does not support Remote Access"
https://kb.netgear.com/24686/
Apparently, the C7000 is one of the supported models. (What do I
know?) Whether all the features work properly may be a different
question.
> Any suggestions?
If you're in the warranty support window, a formal support request
might be worth a try.
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