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"Does not support Remote Access"

BizLorax
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"Does not support Remote Access"

I have enabled remote management on the router (C7000-100NAS): Https, port 8443

But on the android genie app I get a "Does not support Remote Access" when I attempt to enable remote access on my Motorola E4.

 

Is this a limitation of the phone?

 

Or is there some other setting I need to enable on the router for this to work?

 

Thanks,

Biz

Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
Message 1 of 4
antinode
Guru

Re: "Does not support Remote Access"

> I have enabled remote management on the router (C7000-100NAS): Https,
> port 8443

   This lets you use a web browser to access the router's management web
interface.

> But on the android genie app [...]

   That's not a web browser.

> [...] I get a "Does not support Remote Access" when I attempt to
> enable remote access on my Motorola E4.

   Is the C7000 router compatible with the "android genie app"?
Apparently not.

> Is this a limitation of the phone?

   Not if the C7000 router is not compatible with the "android genie
app".

> Or is there some other setting I need to enable on the router for this
> to work?

   No.  You need an app and a router which are compatible.  Or, you
might be able to use a web browser on the phone to access the router's
management web interface.

Message 2 of 4
BizLorax
Star

Re: "Does not support Remote Access"

Does anyone know if the Netgear Genie android app is supposed to control remote access for the C7000?

 

 More details:

 

On my Moto E4 phone I am using the android Netgear Genie app: version 3.1.36

My C7000 router firmware is: V1.01.23

The app does allow me to monitor and control nearly all other functions listed in the app when I am at home at my phone is connected to router via wifi.

It is the remote access feature that I can't get to work.

I also notice that the app will not let me register the router, get "registered failed" message.

Beyond that the app works fine.

 

 

Is there a tutorial somewhere that provides step-by-step instructions for using remote access via android Genie app?

 

Specifically the problem I having is as follows:

In the android Genie app, I see two ways to enable the remote access feature.

1) From the main menu (blue & white screen) /remote access icon I get ot a screen with a "remote access" slider.  When I attempt to slide the button to enable remote access, I get the mesage: "Does not support Remote Access"

2) From another menu (tap on my account name, get to the 3 lines menu, (black & white screen text screen) there is a "remote access" option, that leads to a Netegar sign in screen.  That leads to another screen and I am asked to select the router, but the C7000 is not listed (nor is anything listed) in the Device list.

 

So two dead ends.

 

Buttom line: It isn't clear to me if there additional setup steps I need to do to fully enable remote access or if the android Genie app isn't compatible with C7000 router.

 

Any suggestions?

Biz

Message 3 of 4
antinode
Guru

Re: "Does not support Remote Access"

      https://kb.netgear.com/24686/

   Apparently, the C7000 is one of the supported models.  (What do I
know?)  Whether all the features work properly may be a different
question.

> Any suggestions?

   If you're in the warranty support window, a formal support request
might be worth a try.

Message 4 of 4
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