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A few problems with CM400
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A few problems with CM400
Hi,
I have had two problems that I believe are sourced to my NetGear modem.
1) Every 90 seconds (exactly!) when playing online games, my network drops for 4 seconds. I am on an ethernet connection directly to the router, which is connected to my CM400 via ethernet as well.
2) My modem loses connectivity altogether at some points. I know the problem is not the router because none of the lights appear to change status.
I contacted my ISP yesterday and they confirmed there is no problem on their end.
Does anyone know what could cause these issues?
EDIT: I should add I am using a TPLink AC1200 and there is no perceived change in status during the intermittent disconnects.
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Re: A few problems with CM400
Hello googlypoo
Can you post the logs and the power levels of the modem? you can access the modem by going to 192.168.0.1 and use admin/password to log in.
DarrenM
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Re: A few problems with CM400
I'm having similar issues with my CM400 using Comcast XFinity. I'm on firmware version V1.01.18 and when I try to access the event logs, I only get a picture of a frowny face. When I lose connection, I'm also unable to access the modem at 192.168.100.1
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Re: A few problems with CM400
Have you tried a different web browser?
DarrenM
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Re: A few problems with CM400
Same problem here.
CM400 is working well and suddenly I lose internet. It happens usually around midnight in my case.
When I check the modem after losing internet, all the lights are green. But a few minutes after that it starts blinking from downstream light again.
Usually I pull out the power and plug it back again and that fixes.
My router is fine and I can access it internally, but there is no access to 192.168.100.1.
Browser is not an issue, I have a yellow triangle on interet access icon of windows taskbar.
Somehow I cannot access modem log page. It gives just rotating icon forever.
My firmware version is V1.01.18.
Update: My Upstream Bonded Channels power levels are at 51.0 dBmV for all 4 channels and there is no lock on channel 4. Could this be the source of the issue?
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Re: A few problems with CM400
Hello Wyrm
Yea it could be you may want to have your ISP check your levels they can typically do this with a remote tool they have.
DarrenM
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