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Arris sb8200 not running 3.1

Fragsinvegas
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Arris sb8200 not running 3.1

Hopefully my post is in the right spot and makes sense.  I have Cox Gigablast, with an Arris SB8200.  Supposedly running DOCSIS 3.1, but my up and down lights are and have been green for some time. Cox insists that 3.1 is running just fine.  2 different techs have been out, first one said the signal was too low, so he took off  the splitter.  He wanted to check the line off the pole to the house, as well as the junction up on the pole/line but it was too windy for his comfort level.  A week later, different tech comes out, tests the line, and says the signal is too high, and puts a splitter back on. Contacted Arris support, they suggested a factory reset, which I did.  Still all green lights.  Here are the event logs and status reports  

 

Channel IDLock StatusModulationFrequencyPowerSNR/MERCorrectedUncorrectables
13LockedQAM256855000000 Hz8.4 dBmV43.7 dB205961
1LockedQAM256783000000 Hz8.6 dBmV44.1 dB2371115
2LockedQAM256789000000 Hz8.4 dBmV44.0 dB103424
3LockedQAM256795000000 Hz8.7 dBmV43.9 dB98252
4LockedQAM256801000000 Hz8.7 dBmV43.9 dB91252
5LockedQAM256807000000 Hz8.5 dBmV43.9 dB91258
6LockedQAM256813000000 Hz8.8 dBmV43.9 dB115231
7LockedQAM256819000000 Hz8.5 dBmV43.8 dB101291
8LockedQAM256825000000 Hz8.4 dBmV43.7 dB110297
9LockedQAM256831000000 Hz8.7 dBmV43.6 dB210451
10LockedQAM256837000000 Hz8.5 dBmV43.8 dB242687
11LockedQAM256843000000 Hz8.6 dBmV43.9 dB2971070
12LockedQAM256849000000 Hz8.6 dBmV44.0 dB3981700
14LockedQAM256861000000 Hz8.4 dBmV43.9 dB5182145
15LockedQAM256867000000 Hz8.2 dBmV43.9 dB4992583
16LockedQAM256873000000 Hz7.9 dBmV43.5 dB5632672
17LockedQAM256879000000 Hz7.6 dBmV43.7 dB5372567
18LockedQAM256885000000 Hz7.4 dBmV43.6 dB3641980
19LockedQAM256891000000 Hz7.4 dBmV43.6 dB3261475
20LockedQAM256897000000 Hz7.3 dBmV43.7 dB153885
21LockedQAM256903000000 Hz7.1 dBmV43.5 dB86428
22LockedQAM256909000000 Hz7.3 dBmV43.6 dB119181
23LockedQAM256915000000 Hz7.1 dBmV43.5 dB110184
24LockedQAM256921000000 Hz6.9 dBmV43.5 dB120180
25LockedQAM256927000000 Hz7.4 dBmV43.7 dB85231
26LockedQAM256933000000 Hz7.2 dBmV43.5 dB79273
27LockedQAM256939000000 Hz6.9 dBmV43.0 dB76273
28LockedQAM256945000000 Hz7.0 dBmV43.5 dB76295
29LockedQAM256951000000 Hz6.7 dBmV43.4 dB110372
30LockedQAM256957000000 Hz6.8 dBmV43.4 dB190488
31LockedQAM256963000000 Hz6.4 dBmV43.3 dB241944
32LockedQAM256969000000 Hz6.0 dBmV43.4 dB3681329
159LockedOther300000000 Hz-44.3 dBmV0.0 dB00

 

 

 

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