Bad Down speeds and ping on CM400

[jessetempe]

Hey, First post here. I recently made the leap from centrylink to Cox, which is far superior in my area supposedly, and I got a new Netgear CM400 and Asus RT-AC1200. I activated my modem and the guys at cox scred up my MAC address twice before getting it right. Now, we got it online but my ethernet link light is falshing amber, meaning a 10/100 connection, while green is a 1000. I was on the phone with cox tech support for an hour (and keep in mind I work in tech support as well) and he stated that he isn't seeing anything wrong on his end, and in my area, I should have been getting a 20 or less ping (he got 18 pinging my modem to them), but hardwired either directly into the modem or through a router, I was getting numbers from 70 to 150 (extremely inconsistant). I am also paying for 100 MBPS, but only getting around 50-70 (again, inconsistent) and the tech stated that in my area i should be getting more like 120, becasue there is no congestion here. We are getting similar results wired through the router hardwired to the PC, or directly modem to PC. We tried multiple computers, brand new ethernet cables and coax cable, and a different Cable outlet. Now, Here's the funny part, whem I am connected to the 5G network with the wireless card on my laptop, about an inch away from one of the antennas on the router, I am consistantly getting about 20 ping and 66ish Down speed.Here is the information from the netgear Genie:

Frequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency

<tabindex=-1>Startup Procedure

Procedure Status Comment Acquire Downstream Channel 957000000 Hz Locked Connectivity State Ok Operational Boot State -- -- Configuration File -- -- Security Enabled BPI+

Downstream Bonded Channels

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 25 927000000 Hz 0.9 dBmV 36.8 dB 0 1375 2 Locked QAM 256 26 933000000 Hz 0.7 dBmV 36.8 dB 0 1281 3 Locked QAM 256 27 939000000 Hz -0.3 dBmV 36.3 dB 106 2486 4 Locked QAM 256 28 945000000 Hz -0.2 dBmV 36.6 dB 16 1599 5 Locked QAM 256 29 951000000 Hz -0.8 dBmV 36.3 dB 43 1429 6 Locked QAM 256 30 957000000 Hz -1.3 dBmV 36.6 dB 14 1551 7 Locked QAM 256 31 963000000 Hz -1.5 dBmV 35.9 dB 23 1551 8 Locked QAM 256 32 969000000 Hz -1.4 dBmV 37.0 dB 14 1537

Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 2560 Ksym/sec 18400000 Hz 43.0 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 43.0 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 44.5 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 44.5 dBmV

Current System Time: Wed Nov 22 21:32:46 2017

Any informatiom you have would be much apreciated! let my know if I can provide any other info.

[DarrenM]

The post cut off the un correctables on the table are those showing really high numbers?

DarrenM

[jessetempe]

Sorry about that didn't notice. That's what's weird is that everything says I should be getting a good connection, but hardwired it's worse than wireless. I'll update with the full table when I get home.