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2012-08-16 10:34 AM
Alihector wrote: Knock knock. Netgear has been BLACKLISTED from Charter. Again this means that NO NETGEAR modems are allowed to be connected going forward as of May 2012. Yet they as you can see are pretending this unit still can be sold for Charter. Fraud! I contacted the BBB and got a ridiculous letter back from a customer "support" rep asking for my help in researching how they were blacklisted and how they just never knew. Didn't offer me any solution. This is beyond outrageous. This is their business to know and to determine how to resolve it. They need to refund me for the unit and the cost of having a tech come out for an install with a different company's model. :mad:Next step Attorney General of CA office.
2012-09-11 12:36 PM
2012-10-25 08:12 AM
2015-10-22 01:08 PM
I have the EXACT same problem! Comcast technician came to the house to check the lines and he confirmed that the CMD31T is defective. He said this model has had hundreds of complaints and there is nothing comcast can do, it's a matter of the modem being defective. Netgear won't take ANY responsibility. I'm done with netgear and I am passing the word on. Netgear needs to own up to their responsibilities to the consumer.
2015-10-26 08:56 AM
I sorry you are having issues with the modem. If it is defective and not working you can contact Netgear phone support if its still under warranty and they will be able to help fix the issue or even replace the unit if it is broke.