C3000 Modem/router. Upload speed is not right.

[ConnieW]

I just bought the Model C3000 N300 Wifi Cable Modem Router.  My Dl speed is fine, but the upload barely reaches 1. Mbps, and sometimes less.   I should be gatting at least 10 Mbps.  My Isp (xfinity) has reset, and checked it.  I've done a factory reset too.  Is there something I can do to help this or will I have to return it to the store ?  I have  Win 10. 

[ConnieW]

BTW, it's not the provider.  Here is the speed after I removed the new modem and put the old one back. 

[DarrenM]

Hello ConnieW

I would suggest contacting support they will be able to troubleshoot the issue and replace the modem if needed.

http://www.netgear.com/support/contact.aspx

DarrenM

[ConnieW]

I returned the C3000 and got the C3700 and had the same problem.  It eventually started working right after I had asked for a tech visit.  I ended up canceling that appt.  I have no idea why it started working right during that evening.  I had already done everything I could on my end and my ISP had done all they could online.  Thanks for your reply.