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C3000 is connected but not streaming

gogofren
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C3000 is connected but not streaming

My C3000 modem router is unable to downstream data. Upstream is slow as well. Power, upstream, downstream and Internet light are bright green and not blinking at all. TWC tech said when he sent ping he didn't receive anything back. Is this a fixable issue or do I need to change the modem router?
Message 1 of 4
TWCDevin
Aspirant

Re: C3000 is connected but not streaming

I work for TWC, and we would be happy to assist. Feel free to reach out to us via Twitter: @TWC_Help on Facebook: https://www.facebook.com/twc/?fref=ts  or through email at: TWCable.HELP@TWCable.com

Message 2 of 4
silviaeg
Aspirant

Re: C3000 is connected but not streaming

I have a C3000-100NAS and a TWC 100 Mbps internet plan, but since a few days ago, it started showing massive packet loss:

 

http://www.dslreports.com/pingtest/5bc8a923bb9c/3349804?r=108

http://www.dslreports.com/pingtest/4c864aa96b53/3349692?r=874

http://www.dslreports.com/pingtest/a9497ca837a7/3349691?r=585

 

The speed test (speedtest.net) showed download speed of 0.3 Mbps, but normal upload speed of 10 Mbps.

 

The TWC technitian just came by and replaced the moden, restoring the download speed to 100 Mbps. He also said this was the 3rd visit today to replace the same NetGear C3000 moden and he suspects there might have been some recent firmware update that is not working well w/ TWC network.

Message 3 of 4
DarrenM
Sr. NETGEAR Moderator

Re: C3000 is connected but not streaming

Hello silviaeg

 

What was the firmware verison of the 3000?

 

DarrenM

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