- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
C3700v2 Modem Issues | Connected, but activation banner displayed
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, similar to this post earlier I've been experiencing some slowdowns (many timeout errors on browser), and connection drops within the past week on both wifi and direct ethernet connections to the C3700 modem, with no reported outages occurring within this time period from my ISP, Xfinity. When I log into the modem management page, the firmware seems to be up to date, and the only thing that seems out of order is a banner at the top in red stating that I need to activate my internet service, which occurs even during periods in which I'm successfully connected to the internet. I've power cycled the modem, as well as performed a factory reset of the device, yet the banner still appears indicating that the modem does not think I've activated my internet service. Could this be the cause of the slowdown I've been experiencing? Do you have any suggestions on how I can further troubleshoot this issue?
Thanks!
Provider = xfinity 100mbps. ~5 devices connected, but typically fewer.
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I had the exact same issue with a C3700v2 and Xfinity, and it started around the same time as your post. What worked for me is a factory reset with the ERASE button found in Administration > Backup Settings. Remove Coax, Erase (reboot occurs). Reconnect coax and power cycle. "Activation" messages stopped, so the modem did reprovision itself, as xfinity said it should. All good now. I hope this helps you.
All Replies
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C3700v2 Modem Issues | Connected, but activation banner displayed
I've seen a few posts with this issue both on spectrum and xfinity. Just in the last couple days to.
I haven't found/seen a fix yet for it
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C3700v2 Modem Issues | Connected, but activation banner displayed
Should have mentioned this in initial post but the downstairs neighbor in my building hasn't been having any issues.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C3700v2 Modem Issues | Connected, but activation banner displayed
And they've got the same modem?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C3700v2 Modem Issues | Connected, but activation banner displayed
Don't think so
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C3700v2 Modem Issues | Connected, but activation banner displayed
so I'm trying to figure out why your prior statement was germane to the conversation then?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C3700v2 Modem Issues | Connected, but activation banner displayed
Conceivably if they were having issues as well it'd point to an issue on Xfinity's end.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C3700v2 Modem Issues | Connected, but activation banner displayed
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C3700v2 Modem Issues | Connected, but activation banner displayed
Gotcha. Got threads going here and on reddit, hopefully we'll have an answer soon since this does seem to be a more widespread issue! Thanks!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C3700v2 Modem Issues | Connected, but activation banner displayed
I have the C6220 i have the exact same issue it started last night around 5pm CST 07/08/2022 browser timeouts on both wifi and direct connect. super laggy router login with the red banner. I called my ISP and they said my modem looks fine on there side.
Sparklight internet
Netgear C6220 router combo
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I had the exact same issue with a C3700v2 and Xfinity, and it started around the same time as your post. What worked for me is a factory reset with the ERASE button found in Administration > Backup Settings. Remove Coax, Erase (reboot occurs). Reconnect coax and power cycle. "Activation" messages stopped, so the modem did reprovision itself, as xfinity said it should. All good now. I hope this helps you.
User | Count |
---|---|
15 | |
8 | |
7 | |
6 | |
2 |
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more