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C6300 reboots at random times

olerma01
Tutor

C6300 reboots at random times

I have been using the C6300 cable modem/router for about 5 months now.  This week I have found that it is rebooting itself at random times, usually once per day.   My service provider is Spectrum.  What can I check to find the cause and remedy this problem? 

Thanks,

OL

 

Model: C6300|AC1750 Cable Modem Router Docsis 3.0
Message 1 of 8
DarrenM
Sr. NETGEAR Moderator

Re: C6300 reboots at random times

Hello olerman01

 

You can log into the modem and find the logs under Advanced-Administration-logs and post them here.

 

DarrenM

Message 2 of 8
olerma01
Tutor

Re: C6300 reboots at random times

Currently the log only contains the last 6 hours of activity and thus far I have had no reboots today.  The last known unexpected reboot occured on 6/6/17 at around noon local time.   Once it occurs again I'll export the log file.

 

Thank You

 

Model: C3000|N300 Cable Gateway Docsis 3.0
Message 3 of 8
olerma01
Tutor

Re: C6300 reboots at random times

This just started happening again.  Reboot occured at around 12:15pm Central time.   I'm attaching the log files as screen shots.  I haven't been able to export them as email yet. 

 

The thing that sticks out to me is that at 12:12 there appears to a remote login from 178.234.188.240:56718 to my local

192.168.0.38:8000.  That .38 isn't a PC but a network hardware device. 

 

I traced that remote IP and it's Russian.  WTF?  Are Russian hacking/attacking my home network?  router 1.jpg

 

 

 

 

Model: C6300BD-1CXNAS|Docsis 3.0 AC1750 Cable Modem Router
Message 4 of 8
DarrenM
Sr. NETGEAR Moderator

Re: C6300 reboots at random times

Is this a device that has anytype of apps?

 

DarrenM

Message 5 of 8
olerma01
Tutor

Re: C6300 reboots at random times

The device at 192.168.0.38  is my home security DVR.  It records and plays back footage from my security cameras.

 

Thanks.,

 

 

Message 6 of 8
DarrenM
Sr. NETGEAR Moderator

Re: C6300 reboots at random times

Did you remote into your cameras and was on a proxxy server somehow from your phone or something.

 

DarrenM

Message 7 of 8
olerma01
Tutor

Re: C6300 reboots at random times

I can remote into the DVR and view the camera video feed, but not the cameras themselves.  They are analog, not IP.    I do have port forwarding setup on the router to enable this remote viewing.

 

Thanks...

 

Message 8 of 8
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