Netgear C6900 Up to 960 Mbps
Comcast 1000Mbps down, 35 Mbpsup
I recently switched plans ( about 30 days ago) Supposedly have 1000 Mbps download and 35 Upload in my area just north of SF.
For the first 3 weeks I checked speeds various times of day and never got much above 200 , usually less than 170 down, and usually 2 up.
This is from the modem to a desktop using wired connection less than 5 feet away. yes I have swapped cables etc.
Called and complained, said they will tech to confirm cabling to house etc. Speed improved slightly 300 down 5 up.
Tech comes in and after checking says cables are fine, it is an issue with "boot file" on modem. It says it cannot reach 1Gbps (1000Mbps) so automatically defaults to slower speed. I asked why not 600Mbps (next lower tier) and he says it is a Netgear issue and nothing comcast can do about it.
I was told that although my modem/router was only 960 Mbps that with my plan (1Gb) that i should get as high as my modem allows, so I purchased this Netgear C6900, as Comcast on the telephone said I should get whatever modem would allow (i.e. 960 Mbps)
Can anyone give any voracity to Comcasts statement that it is a Netgear Boot file issue? I personally think they are shining me on. (do not even get me started about trying to get lower tier for less money etc...)
Or is there truly an issue with files in the Netgear C6900 that would prevent me from getting speeds closer to 600 or 700 Mbps down and 10-15 Mbps up?
LImited tech knowledge. just enough to get by... Yes I have reset modem, and after 2 hours on the phone with Netgear changed one value in WAN setup to get essentially the same speeds. (over 7 hours with Comcast for them to pass the buck)
