C7000 won't connect to NetGear Genie to allow Parental Controls

[JessAOII]

I can connect through the web to our modem/router but will not connect to Netgear Genie program on my laptop or on my android phone.

[DarrenM]

Hello JessAoil

Do you get any type of error when trying to access genie?

DarrenM

[JessAOII]

It just tells me that my password is wrong but I use the exact same password when I access it through it IP address.

[Scottkey]

I have the same issue except mine tells me that the network is busy and to try again later. I jave rebooted everything on my end a few times but it doesn't help.

[DarrenM]

Hello JessAoll

Try to change the password on the routers login or even go back to default one password to see if that will let you in.

DarrenM