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C7000 won't connect to internet

Benjammin8458
Aspirant

C7000 won't connect to internet

After a recent storm my nighthawk C7000 modem only shows a continuous red light on the power light indicator and constant amber lights for both up/download connections. Regardless of rebooting the system whether soft or hard reboot and unplugging and resetting the electrical power these lights do not change at all. Any help is greatly appreciated. Comcast said Internet was fine to the house.
Message 1 of 5
Benjammin8458
Aspirant

Re: C7000 won't connect to internet

Also, no other equipment had any issues in the house including devices on the same power surge protector. This indicates there was no power surge to the device.
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vkdelta
NETGEAR Employee

Re: C7000 won't connect to internet

@Benjammin8458

 

surge can come Comcast coaxial line as well. If the surge is very high, it could damage modem. 

 

please list following info and we can try to help from our side. 

 

1. A video of the modem booting LEDs

2. Screenshots of the Cable Connection page 

3. screenshots of the Event log

4. what is your location? (state, city)

5. is the internet LED solid green? 

6. do you have a surge protector clamped on your Coax cable outside your home? 

 

Message 3 of 5
Benjammin8458
Aspirant

Re: C7000 won't connect to internet

Thanks for getting back to me on this issue.  

 

1.  I took a short video but not sure how to upload to the forum.  Again, power button is solid red with solid amber lights for up/download indicators.  This are consistent no matter what I do to reset or power down the modem.

 

2/3.  Not sure where to find Cable Connection Page or Event Log.  Sorry!

 

4.  Florida, The Villages

 

5.  No.  See #1.

 

6.  Yes.  Also, cable TV is unaffected by this issue.  I believe the modem fried for some random reason.  Conincendental to storm base on all the evidence I have.

 

Thanks again for your help.  I really appreciate it.

 

 

Message 4 of 5
vkdelta
NETGEAR Employee

Re: C7000 won't connect to internet

Please PM me. 

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