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C7000V2 Connectivity Issues

Chasem715
Tutor

C7000V2 Connectivity Issues

Hi,

I have a c7000v2 router / modem that goes offline everyday and I have to unplug and plug the router back in. When this happens all devices loose internet connection and the lights on the router are all solid green. I have had a new line ran from xfinity but still having the same issues
Message 1 of 19
plemans
Guru

Re: C7000V2 Connectivity Issues

Do you have a screen snip of the cable connections page and the event logs from the modem?

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 2 of 19
Chasem715
Tutor

Re: C7000V2 Connectivity Issues

Screen Shot 2021-01-21 at 10.49.15 AM.png

Message 3 of 19
plemans
Guru

Re: C7000V2 Connectivity Issues

and the cable connections page? 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 4 of 19
Chasem715
Tutor

Re: C7000V2 Connectivity Issues

Screen Shot 2021-01-21 at 11.04.20 AM.pngScreen Shot 2021-01-21 at 11.04.09 AM.png

Message 5 of 19
plemans
Guru

Re: C7000V2 Connectivity Issues

photos can take several days to be approved by moderators. You can click on "choose file" and attach them 1 at a time and we can view them that way. otherwise we don't get a notice when they do get approved so don't check back on the posting. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 6 of 19
Chasem715
Tutor

Re: C7000V2 Connectivity Issues

Thanks

Message 7 of 19
Chasem715
Tutor

Re: C7000V2 Connectivity Issues

 
Message 8 of 19
plemans
Guru

Re: C7000V2 Connectivity Issues

Your power levels are just slightly out of spec. Not bad though. 

And your logs are based off when it was rebooted so its not showing anything. 

Next time the internet drops before you reboot it, log in and get the same logs and cable connections page info. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 9 of 19
Chasem715
Tutor

Re: C7000V2 Connectivity Issues

Sounds great, thanks for your help this far, I factory reset lastnight so hopefully that solved the issue

Message 10 of 19
Chasem715
Tutor

Re: C7000V2 Connectivity Issues

Just happened again 

Message 11 of 19
Chasem715
Tutor

Re: C7000V2 Connectivity Issues

 
Message 12 of 19
plemans
Guru

Re: C7000V2 Connectivity Issues

sorry, thats router logs and not modem logs. 

And you only got about half of the cable connections page. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 13 of 19
Chasem715
Tutor

Re: C7000V2 Connectivity Issues

 
Message 14 of 19
Chasem715
Tutor

Re: C7000V2 Connectivity Issues

 
Message 15 of 19
Chasem715
Tutor

Re: C7000V2 Connectivity Issues

 
Message 16 of 19
plemans
Guru

Re: C7000V2 Connectivity Issues

are those logs after you rebooted it? Usually the time only resets after a reboot. and rebooting resets the logs. 

we need to see the logs while its having the issue. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 17 of 19
Chasem715
Tutor

Re: C7000V2 Connectivity Issues

No, I have not touched it. Seems to be rebooting itself now 

Message 18 of 19
plemans
Guru

Re: C7000V2 Connectivity Issues

Well you're caught in a catch22. it could be the line. it could be the modem. 

If its the line, the isp would nee to check it. 

if its the modem, you'd need to replace it. 

 

cheapest ways to check? 

1. connect back an old modem and use it and see if it works. 

2. rent a modem from the isp to see if everything thing works. If it doesn't, then they can't blame the euipment and would need to fix the line. I've rented one for a month before to prove it was a modem issue. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 19 of 19
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