C7000v2 First-time Installation (Unable to connect to Spectrum Internet)

[Hyperius]

Hi there,

I am unable to connect to Spectrum with the C7000v2. All lights are solid, except the Internet light, which is blinking. A technician came out and stated that everything is good on their end and the modem is receiving signal, but it just won't connect to the ISP.

IP Provisioning gets stuck on "In Progress". Thanks for any assistance!

Description Count Last Occurrence Target Source
[DHCP IP: 192.168.0.12] to MAC address f8:63:3f:53:95:fd 16 Fri Mar 27 16:33:04 2020 0.0.0.0:0 0.0.0.0:0
[Time synchronized with ToD server] 1 Fri Mar 27 16:30:29 2020 0.0.0.0:0 0.0.0.0:0
[DHCP IP: 192.168.0.12] to MAC address f8:63:3f:53:95:fd 44 Fri Mar 27 16:30:28 2020 0.0.0.0:0 0.0.0.0:0
[admin login] from source 192.168.0.12 1 Fri Mar 27 16:22:55 2020 0.0.0.0:0 192.168.0.12:0
[DHCP IP: 192.168.0.12] to MAC address f8:63:3f:53:95:fd 14 Fri Mar 27 16:22:50 2020 0.0.0.0:0 0.0.0.0:0
[Time synchronized with ToD server] 1 Fri Mar 27 16:20:34 2020 0.0.0.0:0 0.0.0.0:0
[DHCP IP: 192.168.0.12] to MAC address f8:63:3f:53:95:fd 59 Fri Mar 27 16:20:24 2020 0.0.0.0:0 0.0.0.0:0
[Time synchronized with ToD server] 1 Fri Mar 27 16:10:49 2020 0.0.0.0:0 0.0.0.0:0
[DHCP IP: 192.168.0.10] to MAC address 00:18:4d:ff:ff:07 1 Thu Jan 01 00:00:41 1970 0.0.0.0:0 0.0.0.0:0
[Initialized, firmware version: V1.02.09] 1 Thu Jan 01 00:00:37 1970 0.0.0.0:0 0.0.0.0:0
[Internet disconnected] 1 Fri Mar 27 22:09:31 2020 0.0.0.0:0 0.0.0.0:0
[admin login] from source 192.168.0.12 1 Fri Mar 27 21:56:29 2020 0.0.0.0:0 192.168.0.12:0
[admin login failure] from source 192.168.0.12 1 Fri Mar 27 21:56:19 2020 0.0.0.0:0 192.168.0.12:0
[Time synchronized with ToD server] 1 Fri Mar 27 21:52:21 2020 0.0.0.0:0 0.0.0.0:0
[admin login] from source 192.168.0.12 1 Fri Mar 27 21:31:24 2020 0.0.0.0:0 192.168.0.12:0
[admin login failure] from source 192.168.0.12 5 Fri Mar 27 21:30:28 2020 0.0.0.0:0 192.168.0.12:0
[DHCP IP: 192.168.0.12] to MAC address f8:63:3f:53:95:fd 1 Fri Mar 27 21:29:07 2020 0.0.0.0:0 0.0.0.0:0
[DHCP IP: 192.168.0.11] to MAC address c0:a6:00:34:1c:2f 1 Fri Mar 27 21:28:28 2020 0.0.0.0:0 0.0.0.0:0
[Internet connected] IP address: 76.92.234.224 1 Fri Mar 27 21:25:07 2020 0.0.0.0:0 0.0.0.0:0
[Time synchronized with ToD server] 1 Fri Mar 27 21:24:57 2020 0.0.0.0:0 0.0.0.0:0
[DHCP IP: 192.168.0.10] to MAC address 00:18:4d:ff:ff:07 1 Thu Jan 01 00:00:40 1970 0.0.0.0:0 0.0.0.0:0
[Initialized, firmware version: V1.02.09] 1 Thu Jan 01 00:00:37 1970 0.0.0.0:0 0.0.0.0:0
[DHCP IP: 192.168.0.11] to MAC address c0:a6:00:34:1c:2f 1 Fri Mar 27 21:20:32 2020 0.0.0.0:0 0.0.0.0:0
[Internet connected] IP address: 76.92.234.224 1 Fri Mar 27 21:19:58 2020 0.0.0.0:0 0.0.0.0:0
[Time synchronized with ToD server] 1 Fri Mar 27 21:19:48 2020 0.0.0.0:0 0.0.0.0:0
[DHCP IP: 192.168.0.10] to MAC address 00:18:4d:ff:ff:07 1 Thu Jan 01 00:00:39 1970 0.0.0.0:0 0.0.0.0:0
[Initialized, firmware version: V1.02.14] 1 Thu Jan 01 00:00:37 1970 0.0.0.0:0 0.0.0.0:0

[plemans]

 Charter is great at saying everything is "fine" with their end. 

I had 3x techs out when I was installing the in-laws C7000 and it took the 3rd one to agree to hook up a charter modem to see if it worked. It didn't. So they agreed to have someone check the incoming line. Boom, that fixed it. They had a loose connection headed to the hub. 

Did they try to setup one of their own modems to see if it would work?

Do you have a screen snip of the C7000's modem connection page? The logs help but so do the connections page.