C7000v2 Nighthawk AC1900 Cable Modem Router Dropped Wifi connections

[Swallcarty]

I brought this less than 1 week ago... it has been a herculian effort to get this to work somewhat correctly. During school hours both my children's chromebooks loose connection for a minute or so and they regain it back. This has happened to them at least 5 times. It is frustrating when they are trying to do school work. 

Please note.. I have already did a full factory reset on the unit... just to get some of the internet speed working correctly. I have also had to change channels MANY times to get the speed where it needs to be. 

Does anyone have a solve for the dropped wifi signals? 

Respectfully Posted.

[plemans]

Is it just the chromebooks? 

do all devices drop? 

is it just wireless devices dropping? 

do wired device drops? 

Are the chromebooks on 2.4ghz or 5ghz?

[Swallcarty]

All devices are dropping on 5g

[plemans]

do you have a screen snip of the cable connections page and the logs? 

[Swallcarty]

Let me know where I can get that. I will provide it. 

[plemans]

When you first log into the c7000. you literally click on the cable connection/internet icon. It'll take you to the cable connections page. 

I'll attach an example. 

and here's for the logs: 

https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router