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C7500 Hardware Problem?

tlee
Aspirant

C7500 Hardware Problem?

My C7500 goes offline when I rotate one of the antennas past a certain angle.  This behavior is repeatable.  Here it is working:

Working lightsWorking lights

And here it is with the #2 ethernet light solid and no other activity:

Solid #2Solid #2

Should I be worried?

 

-Tommy

Message 1 of 5

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vkdelta
NETGEAR Employee

Re: C7500 Hardware Problem?

@tlee Tommy,

please PM me. 

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ROUTERS
Aspirant

Re: C7500 Hardware Problem?

I do not see a problem. you can get  idea on this video https://www.youtube.com/watch?v=41cTLHdrv8U

Message 2 of 5
tlee
Aspirant

Re: C7500 Hardware Problem?

So... that was an uneventful 8 minute unboxing video.

 

I failed to find any relevance to my original query where the router hardware appears to enter a fault state when the antenna is rotated a specific direction.

Message 3 of 5
DarrenM
NETGEAR Moderator

Re: C7500 Hardware Problem?

Hello Tlee


I suggest contacting support since this is a hardware issue they may be able to RMA the product for you.

 

http://www.netgear.com/support/contact.aspx

 

DarrenM

Message 4 of 5
vkdelta
NETGEAR Employee

Re: C7500 Hardware Problem?

@tlee Tommy,

please PM me. 

View solution in original post

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