Orbi WiFi 7 RBE973
Reply

CATCH-22 with CG3000DV2: N0 Firmware Update Available From ISP Nor NETGEAR!

BITJOX
Follower

CATCH-22 with CG3000DV2: N0 Firmware Update Available From ISP Nor NETGEAR!

NETGEAR Support says on their website that only my ISP (COX Comm) can update my modem/router's firmware.  However, my ISP (COX) says that NETGEAR no longer permits COX access to these devices to perform the firmware update!

A classic  Catch-22, "He Said-She Said" or Pass-the-Buck scenario!
I am quite capable of doing the update myself if I just had the most recent file (firmware version V3.01.16).  But NETGEAR wants to charge me for support just to download the most recent firmaware file?  That's a buncha BS!

Model: N450 (CG3000Dv2)|N450 WiFi Cable Modem Router
Message 1 of 2
DarrenM
Sr. NETGEAR Moderator

Re: CATCH-22 with CG3000DV2: N0 Firmware Update Available From ISP Nor NETGEAR!

Hello BitJOX

 

There is no way to manually update the firmware on a cable modem it is always pushed out via the ISP no matter what companies  modem that you own. We do not have a firmware that you can download and update yourself.

 

DarrenM

 

 

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 656 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7