Reply

CAX30 - Chromecast keeps disconnecting

newRouter
Aspirant

CAX30 - Chromecast keeps disconnecting

Model : CAX30

Router Firmware : V1.4.10.4

 

Chromecast was working for sometime, and suddenly it started disconnecting every 1 minute.

 

I changed DNS settings to 8.8.8.8 and MTU to 1492 as suggested by Netgear support team, but it didnt work.

 

There was a previous post which suggested RIP settings, but I can't find those settings in the router admin page for this model.

 

Message 1 of 6
FURRYe38
Guru

Re: CAX30 - Chromecast keeps disconnecting

Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.223/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 2 of 6
newRouter
Aspirant

Re: CAX30 - Chromecast keeps disconnecting

This is not a modem issue.

DHCP logs show chromecast getting disconnected and reconnecting every minute. This is a router issue.

 

[DHCP IP: (192.168.1.13)] to MAC address d0:e7:82:70:23:b0, May 15 11:18:34
[DHCP IP: (192.168.1.13)] to MAC address d0:e7:82:70:23:b0, May 15 11:18:34
[DHCP IP: (192.168.1.13)] to MAC address d0:e7:82:70:23:b0, May 15 11:17:34
[DHCP IP: (192.168.1.13)] to MAC address d0:e7:82:70:23:b0, May 15 11:17:34
[DHCP IP: (192.168.1.13)] to MAC address d0:e7:82:70:23:b0, May 15 11:16:33
[DHCP IP: (192.168.1.13)] to MAC address d0:e7:82:70:23:b0, May 15 11:16:32
[DHCP IP: (192.168.1.13)] to MAC address d0:e7:82:70:23:b0, May 15 11:15:31
[DHCP IP: (192.168.1.13)] to MAC address d0:e7:82:70:23:b0, May 15 11:15:31
[DHCP IP: (192.168.1.13)] to MAC address d0:e7:82:70:23:b0, May 15 11:14:32
[DHCP IP: (192.168.1.13)] to MAC address d0:e7:82:70:23:b0, May 15 11:14:32
[DHCP IP: (192.168.1.13)] to MAC address d0:e7:82:70:23:b0, May 15 11:13:31
[DHCP IP: (192.168.1.13)] to MAC address d0:e7:82:70:23:b0, May 15 11:12:22
[DHCP IP: (192.168.1.13)] to MAC address d0:e7:82:70:23:b0, May 15 11:11:13
[DHCP IP: (192.168.1.13)] to MAC address d0:e7:82:70:23:b0, May 15 11:10:14
[DHCP IP: (192.168.1.13)] to MAC address d0:e7:82:70:23:b0, May 15 11:09:13
[DHCP IP: (192.168.1.13)] to MAC address d0:e7:82:70:23:b0, May 15 11:08:11
[DHCP IP: (192.168.1.13)] to MAC address d0:e7:82:70:23:b0, May 15 11:07:11

Message 3 of 6
FURRYe38
Guru

Re: CAX30 - Chromecast keeps disconnecting

Please don't post MAC addresses in a public forum. 

What is the device at .1.13? 

Do other devices experience same issue? 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.223/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 4 of 6
newRouter
Aspirant

Re: CAX30 - Chromecast keeps disconnecting

No its just chromecast.

Message 5 of 6
FURRYe38
Guru

Re: CAX30 - Chromecast keeps disconnecting

Something to discuss with Google and there support group since Chromecast is there product. 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.223/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 87 views
  • 0 kudos
  • 2 in conversation
Announcements