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I am having this same issue. Could you please help me fix it?
Please give more details on the modem. What is happening?
What are the front LEDs indicating?
What FW version is on the modem?
Can you access the modems web page?
Has a factory reset been performed?
FYI: https://community.netgear.com/t5/Cable-Modems-Routers/NOTICE-Users-with-sudden-non-functioning-CAX80...
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