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CG3000D reset without me touching it

Auslegung
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CG3000D reset without me touching it

Information
Standard Specification CompliantDOCSIS 3.0
Hardware Version1.04A
Software VersionV5.5.4.mp2_CPR14c

 

Mac OS X 10.11.6.  

 

We just moved this weekend, and are using our cg3000d again.  I'm on Cox internet, no TV.  Sunday and Monday the router wouldn't connect to the internt (internet light was mostly off, but would occasionally blink).  Monday evening it magically connected to the internet and was good all night.  This morning, about 30 minutes ago, it seemed to reset because the wi-fi name went back to the default name and password.  I logged into 192.168.0.1 and the login name and password were also back to default.  The internet light was blank again so no connection to the internet.

 

I couldn't see anything obviously wrong, but I did change the maximum number of connections from 255 down to 15.  Who needs 255 connections on a residential modem??  I also enabled NTP.  Anyway, it connected to the internet, I changed the wifi name back to my custom name and changed the passwords, and it's been fine for 20 minutes.  I have pasted the event log below.  I don't think reducing the max number of connections fixed it, nor enabling NTP, but I don't really know.

 

Why would the modem reset without me touching it?  Any recommendations on making this modem more stable?

 

 

Time

Priority

Description

 Tue Aug 02 10:09:13 2016  

 Notice (6) 

 TLV-11 - unrecognized OID;CM-MAC=84:1b:5e:c1:35:40;CMTS-MAC=00:1f:ca:1f:ee:65;CM-QOS=1.1;CM-VER=3.0; 

 Tue Aug 02 10:09:12 2016  

 Warning (5) 

 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=84:1b:5e:c1:35:40;CMTS-MAC=00:1f:ca:1f:ee:65;CM-QOS=1.1;CM-VER=3.0; 

 Tue Aug 02 10:09:09 2016  

 Notice (6) 

 Honoring MDD; IP provisioning mode = IPv4 

 Tue Aug 02 10:09:04 2016  

 Warning (5) 

 Admin login authentication fail 

 Tue Aug 02 10:09:01 2016  

 Critical (3) 

 No Ranging Response received - T3 time-out;CM-MAC=84:1b:5e:c1:35:40;CMTS-MAC=00:1f:ca:1f:ee:65;CM-QOS=1.0;CM-VER=3.0; 

 Tue Aug 02 10:08:58 2016  

 Warning (5) 

 Admin login authentication fail 

 Tue Aug 02 10:08:40 2016  

 Notice (6) 

 TLV-11 - unrecognized OID;CM-MAC=84:1b:5e:c1:35:40;CMTS-MAC=00:1f:ca:1f:ee:65;CM-QOS=1.1;CM-VER=3.0; 

 Time Not Established 

 Warning (5) 

 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=84:1b:5e:c1:35:40;CMTS-MAC=00:1f:ca:1f:ee:65;CM-QOS=1.0;CM-VER=3.0; 

 Time Not Established 

 Notice (6) 

 Honoring MDD; IP provisioning mode = IPv4 

 Time Not Established 

 Critical (3) 

 No Ranging Response received - T3 time-out;CM-MAC=84:1b:5e:c1:35:40;CMTS-MAC=00:1f:ca:1f:ee:65;CM-QOS=1.0;CM-VER=3.0; 

 Time Not Established 

 Critical (3) 

 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=84:1b:5e:c1:35:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 

 Time Not Established 

 Warning (5) 

 Admin login authentication fail 

 Time Not Established 

 Critical (3) 

 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=84:1b:5e:c1:35:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 

 Time Not Established 

 Warning (5) 

 Admin login authentication fail 

 Time Not Established 

 Critical (3) 

 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=84:1b:5e:c1:35:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 

 Time Not Established 

 Warning (5) 

 Admin login authentication fail 

 Time Not Established 

 Critical (3) 

 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=84:1b:5e:c1:35:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 

 Time Not Established 

 Warning (5) 

 Admin login authentication fail 

 Time Not Established 

 Critical (3) 

 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=84:1b:5e:c1:35:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 

 Time Not Established 

 Critical (3) 

 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=84:1b:5e:c1:35:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 

 Time Not Established 

 Warning (5) 

 Admin login authentication fail 

 Time Not Established 

 Warning (5) 

 Admin login authentication fail 

 Time Not Established 

 Critical (3) 

 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=84:1b:5e:c1:35:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 

 Time Not Established 

 Warning (5) 

 Admin login authentication fail 

 Time Not Established 

 Critical (3) 

 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=84:1b:5e:c1:35:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 

 Time Not Established 

 Warning (5) 

 Admin login authentication fail 

 Time Not Established 

 Critical (3) 

 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=84:1b:5e:c1:35:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 

 Time Not Established 

 Warning (5) 

 Admin login authentication fail 

 Time Not Established 

 Critical (3) 

 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=84:1b:5e:c1:35:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 

 Time Not Established 

 Warning (5) 

 Admin login authentication fail 

 Time Not Established 

 Critical (3) 

 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=84:1b:5e:c1:35:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 

 Time Not Established 

 Warning (5) 

 Admin login authentication fail 

Model: CG3000D|DOCSIS 3.0 Wireless Cable Modem
Message 1 of 2
DarrenM
Sr. NETGEAR Moderator

Re: CG3000D reset without me touching it

Hello Auslegung

 

You may want to contact Netgear support if the modem keeps factory resetting itself could be a issue with the hardware. Also make sure nothing is jammed in the reset button on the back of the modem.

 

https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic

 

DarrenM

Message 2 of 2
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