CM1000 Intermittently losing connection

[TheConsciousnes]

Hello. I have been using my CM1000 for quite a while, and every once in a while I will get intermittent connectivity issues. These can last anywhere from 30 seconds to 3 minutes at a time, and seem to only affect a few pieces of the modem:

• The lights look normal
• I can no longer ping the modem
• I can no longer load the web interface

Here are my Event Logs.

And my Channel Set one, Channel Set two.

Hopefully someone can piece together these logs to identify any issues.

[FURRYe38]

Have the ISP check the signal and line quality UP to the modem. 
Be sure there are not coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem.

[TheConsciousnes]

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@FURRYe38 wrote:

Have the ISP check the signal and line quality UP to the modem. 
Be sure there are not coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem.

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Thank you. Do you know if checking the signal and line quality is something they can do without sending a worker / over the net?

[vkdelta]

can you please post event logs in in imgur as well?

there could be limited checks that be done remotely but sometimes some specific noise issues need tech visit(s).

you can check the basic issues but inspecting connectors, or cables or trying different outlets.

More often than not, we find that it was faulty cable or faulty connector/wall outlet or ISP has some noise in the street node. 

[TheConsciousnes]

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@vkdelta wrote:

can you please post event logs in in imgur as well?

there could be limited checks that be done remotely but sometimes some specific noise issues need tech visit(s).

you can check the basic issues but inspecting connectors, or cables or trying different outlets.

More often than not, we find that it was faulty cable or faulty connector/wall outlet or ISP has some noise in the street node. 

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Sorry for the delay. Here are the event logs: https://imgur.com/a/56NLIMq

[vkdelta]

Please post the power values as well.

[FURRYe38]

They might be able to check the signal however it maybe best to have someone on site to take a closer look. 

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@TheConsciousnes wrote:

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@FURRYe38 wrote:

Have the ISP check the signal and line quality UP to the modem. 
Be sure there are not coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem.

---

Thank you. Do you know if checking the signal and line quality is something they can do without sending a worker / over the net?

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