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CM1000 Xfinity issues

savvy_surfer
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CM1000 Xfinity issues

Experiencing similar issues as mentioned in - https://community.netgear.com/t5/Cable-Modems-Routers/CM1000-Xfinity-issues/td-p/1445693

 

I've had xifinity for an year without issues and then right around the time my contract was up I started experiencing issues. I have attached the router log. Firmware version is 5.01.04. I have sporadic disconnects from internet during all different times.

Model: CM1000|Ultra-High Speed Cable Modem—DOCSIS® 3.1 Ready
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FURRYe38
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Re: CM1000 Xfinity issues

Make sure there are no coax cable line splitters between the ISP service box and the modem. 

Contact the ISP have have them ensure the signal and quality is good up to the modem.

 

Swap LAN cables when testing directly to the modem with a wired PC. 


If the modem has been working fine up to a certain point then it doesn't, I presume this would be a ISP service line issue. 

 

 

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