Orbi WiFi 7 RBE973
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CM1000 constantly rebooting itself

SlimIAm87
Aspirant

CM1000 constantly rebooting itself

I just got this modem and it is having issues. I attached the event log.

Can anyone please help me und the event log? Is the modem broken or is it Cox?
Message 1 of 4
FURRYe38
Guru

Re: CM1000 constantly rebooting itself

Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 
What is the brand and model of the host wifi router connected to the modem?


Please post a copy and paste of the modems connection status page.


Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

Message 2 of 4
plemans
Guru

Re: CM1000 constantly rebooting itself

Got a copy of the cable connections page? 

Right now the logs are indicating a line issue with your power going out of spec a lot. 

Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.

Message 3 of 4
SlimIAm87
Aspirant

Re: CM1000 constantly rebooting itself

Thank you. Cox is coming tomorrow.
Message 4 of 4
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