CM1000 sync failure

[Roystempy]

My CM1000, at first, was amazing and didn't have any problems until a few days after when I noticed my internet would cut off after every few hours. The only way to fix this problem was to unplug the modem and plug it back in. I am trying to find out a solution. I've already had my ISP (Spectrum) re-wire everything concerning my internet connections, and I had them run a test. My speeds are suffereing because of this. Will there be a firmware update for spectrum soon?

[JimmyCheng]

Hi,

May I know what's your current FW version?

Can you help to provide event log page?

Regards,

Jimmy

[Roystempy]

I will as soon as I can

[Roystempy]

And I'm still on V2.01.14

[Roystempy]

Time Priority Description
2017-04-14, 11:45:28 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=a0:04:60:fc:c4:70;CMTS-MAC=00:17:10:88:41:84;CM-QOS=1.1;CM-VER=3.1;
2017-04-17, 23:45:28 Notice (6) DHCP Renew - lease parameters Time Protocol Servers modified;CM-MAC=a0:04:60:fc:c4:70;CMTS-MAC=00:17:10:88:41:84;CM-QOS=1.1;CM-VER=3.1;

[eezibleed]

I'm experiencing dropped Internet connections and performance issues.

My plan is to replace the CM1000 with the comcast provided gateway and return this version under warranty. i work remotely and also trade online. i cant have flakey equipment. today the modem died  just after the markete opened at 9:35am and cost me several trades.

i reset the modem and re-gained access but lost 15 minutes.

[Ovic]

For those still having issues with the connection . Enable your IPv6, do a quick auto config, apply it. Once done, reboot your modem. I hope that helps.

O.V.